Unexpected Membership Level Change after Stripe Subscription Renewal

  • Resolved matsumoto1111

    (@matsumoto1111)


    3 weeks, 2 days ago

    Hello,

    Thank you for the continued support with Simple Membership.

    Typically, when a user completes a payment through Stripe, their membership level is upgraded from Level 3 (free member) to Level 4 (paid member), and it remains at Level 4 for recurring payments. However, as seen in the following URL for user “3068,” we occasionally observe that some users with recurring payments have their membership level revert from Level 4 to Level 3.

    https://photos.app.goo.gl/DzeyHH9vFDwaYG3EA

    We have investigated this on our end but couldn’t find any consistent pattern, leading us to believe it may be an issue with Simple Membership. Could you provide any insight into the possible cause?

    Note: The webhook that is triggered after a successful payment in Stripe (/?swpm_process_stripe_subscription=1&hook=1) returns a 200 response status.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Thank you for reaching out to us.

    However, as seen in the following URL for user “3068,” we occasionally observe that some users with recurring payments have their membership level revert from Level 4 to Level 3.

    Does this happen to all users or to some users? Or does it happen randomly to any user? For situations like this, it is best to enable debug log and when another incident occurs, check the log file and report back here with your findings. The following documentation can help you.

    https://simple-membership-plugin.com/enable-debug-logging/

    Let me know if the information above makes sense?

    Kind regards.

Viewing 1 replies (of 1 total)
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