‘Unexpected response received’ error

  • Resolved robingoodlad

    (@robingoodlad)


    4 years, 5 months ago

    I’ve been trying to log in to my site after a back up restore from trying to fix another issue. key works initially, I get the green login call successful notification, and then an error message pops up saying “unexpected response received”. My phone then goes red and says call support, which isn’t helpful as I can’t find a phone number.

    I can’t login to my site any other way, I have tried logging in with a password, but I then get a message saying I have set the site to log in with Keyy only. So how do I get back in to my site?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Ankur Chauhan

    (@ankurchauhan126)

    Hi Robin,

    First of all sincere apology for really late response.

    I am taking care of the keyy plugin as a developer.

    I ensure you that keyy is working perfectly fine now and your issue will b fixed soon.

    Could you please confirm if you are still facing the issue?
    If yes, please provide me the username which you use to login to the site or confirm the last device used.

    Once this is confirmed, I can find your account and remove your public key. Later you would need to connect your website again and for help regarding that I will send you the steps.

    Regards
    Ankur Chauhan

    Thread Starter robingoodlad

    (@robingoodlad)

    I managed to resolve this eventually, however I have a new issue. My site is down with a 404, so I cant access my WordPress panel as I get a 4040 error when trying to log in with keyy. So i tried to log in to my Keyy account on the keyy website, and when I scan the bars, I get “call failed, pleas contact support’, so I can’t even log in to my account to disable keyy. This is the only support channel I can find. Thank you.

    Plugin Author Ankur Chauhan

    (@ankurchauhan126)

    @robingoodlad
    Please provide me the username which you use to login to the site, site URL or confirm the last device used.

    Once this is confirmed, I can find your account and remove your public key. Later you would need to connect your website again and for help regarding that I will send you the steps.

    Plugin Author Ankur Chauhan

    (@ankurchauhan126)

    @robingoodlad I haven’t heard back from you on this. Could you please confirm if you are still facing the issue?

    Thread Starter robingoodlad

    (@robingoodlad)

    Resolved now thanks, it was caused by a problem with the Divibooster plug in, and I managed to find another way in by getting the site restored from there server, which turned keyy back on.

    Plugin Author Ankur Chauhan

    (@ankurchauhan126)

    @robingoodlad glad to know that.
    Upon your confirmation marking this ticket as resolved.
    Please feel free to get in touch for any issue or feedback.

Viewing 6 replies - 1 through 6 (of 6 total)
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