Unexpected Server Error after new install

  • Resolved CK

    (@geocla6)


    7 years, 9 months ago

    We are not able to setup USPS (WooCommerce Services) after installation. We recently installed WordPress, WooCommerce, and WooCommerce Services for the first time. Installation seemed to have no problems. However, when configuring WooCommerce Services, we receive a red notice of “Unexpected Server Error” when changing Debug Logging from ‘Disabled’ to ‘Enabled’, and when editing the service settings and clicking ‘Save Changes’. We’re not able to save the changes.
    WooCommerce Services Status:
    WooCommerce 2.6.14 is configured correctly
    Jetpack 4.6 is connected and working correctly
    WooCommerce Services Data: Service data is up-to-date

    Suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter CK

    (@geocla6)

    I found that by disabling mod_security on our domain, the plugin (WooCommerce Services) now saves settings and works properly. I now have to figure out what can I do so that I can re-enable mod_security and still have the plugin work.

    Scott

    Plugin Contributor Jeff Stieler

    (@jeffstieler)

    Hi Scott, thanks for writing in!

    I’m sorry you had issues getting WCS to work out-of-the-box, but I’m glad you were able to narrow down your problem to mod_security.

    Any information you can provide about your mod_security configuration is helpful in trying to determine if a fix is necessary on our end, and what that might entail.

    Don’t hesitate to create a new support topic if you experience more issues with mod_security disabled!

    I’m new to this plugin and am having a similar issue. When i try to save the settings for the shipping method, I receive the same error. I’ve checked the error_log access_log and mod_security logs and nothing is out of the norm. I’ve tried disabling mod_security with no change. Checked my database tables to make sure they aren’t corrupted. I then went through plugin by plugin and started turning them off. After a lot of testing, I found that the Restricted Access plugin (https://www.ads-software.com/plugins/restricted-site-access/) which I love and is suuuuper efficient. Was stopping the communication between the necessary servers needed to save the settings. Problem solved for me…for now ??

Viewing 3 replies - 1 through 3 (of 3 total)
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