Unexpected Server Error when creating Shipping Label

  • Resolved demodave

    (@demodave)


    4 years, 2 months ago

    After copying all of the files and database from one server to another, I am now getting an unexpected server error when trying to create a shipping label after a sale. Here is the Status from WC. Any suggestions are appreciated.


    ### WordPress Environment ###

    WordPress address (URL): https://meaningfulaccents.com
    Site address (URL): https://meaningfulaccents.com
    WC Version: 4.4.1
    REST API Version: ? 1.0.15
    WC Blocks Version: ? 3.1.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.4.0
    Log Directory Writable: ?
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.43 (cPanel) OpenSSL/1.1.1g mod_bwlimited/1.4 Phusion_Passenger/5.3.7
    PHP Version: 7.4.8
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 5.6.49-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.4.1
    WC Database Prefix: wptv_
    Total Database Size: 13.61MB
    Database Data Size: 11.19MB
    Database Index Size: 2.42MB
    wptv_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
    wptv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wptv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    wptv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wptv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wptv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wptv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wptv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wptv_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_et_bloom_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wptv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wptv_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wptv_options: Data: 3.19MB + Index: 0.16MB + Engine InnoDB
    wptv_postmeta: Data: 3.52MB + Index: 0.69MB + Engine InnoDB
    wptv_posts: Data: 3.27MB + Index: 0.20MB + Engine InnoDB
    wptv_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wptv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_usermeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wptv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wptv_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wptv_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wptv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wptv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wptv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wptv_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wptv_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wptv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wptv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 551
    custom_css: 1
    customize_changeset: 2
    et_footer_layout: 2
    et_header_layout: 2
    et_pb_layout: 2
    et_template: 2
    et_theme_builder: 1
    nav_menu_item: 28
    page: 10
    post: 3
    product: 114
    revision: 199
    shop_coupon: 6
    shop_order: 38

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (10) ###

    Bloom: by Elegant Themes – 1.3.10
    Display PHP Version: by David Gwyer – 1.5
    Jetpack by WordPress.com: by Automattic – 8.9
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    Supreme Modules Lite – Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.2.8
    Divi Supreme Pro: by Divi Supreme – 3.5.5
    User Role Editor: by Vladimir Garagulya – 4.56
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Services: by Automattic – 1.24.1 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce: by Automattic – 4.4.1

    ### Inactive Plugins (4) ###

    Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.3
    Duplicator: by Snap Creek – 1.3.36
    Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.4.1
    Mailchimp for WooCommerce: by Mailchimp – 2.4.5 – Installed version not tested with active version of WooCommerce 4.4.1

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #187 – /shop/
    Cart: #188 – /cart/
    Checkout: #87 – /checkout-2/
    My account: #189 – /my-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Divi
    Version: 4.6.0
    Author URL: https://www.elegantthemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 39
    Oldest: 2020-08-07 08:49:08 -0800
    Newest: 2020-08-31 13:51:47 -0800

    `

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Nancy

    (@nancythanki)

    Hi there,

    Thanks for including this. I can confirm that your site is connected properly:

    https://meaningfulaccents.com/
    https://tools.jetpack.com/debug/?url=https://meaningfulaccents.com/

    Can you provide any additional information about your copying process?

    Depending on your store’s needs, the export/import process that we suggest is using something like https://woocommerce.com/products/ordercustomer-csv-export/ and https://woocommerce.com/products/customerorder-csv-import-suite/ to make this move easier.

    In addition, can you share your logs as discussed here?

    https://docs.woocommerce.com/document/woocommerce-services/#section-14

    If you’d prefer to keep any details private, can you please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page. Please include a link to this forum thread, so that we can keep track of this conversation.

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @demodave –

    Can you please tell us more about the server error you are receiving?

    It’s possible that another of your plugins or your theme may be conflicting with WooCommerce.

    Here’s how you can figure out which one may be causing the problem:

    Before you start

    • First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    • Second, I would suggest to install a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without effecting your current site visitors.

    How to test for conflicts
    In order to test for conflicts using Health Check & Troubleshooting:

    1. Go to Tools > Site Health > Troubleshooting.
    2. Select Enable Troubleshooting Mode. This will disable all your plugins and set your theme to a default one.
    3. Go to Plugins. There you can enable WooCommerce by selecting Enable While Troubleshooting.
    4. Try to reproduce the problem. If the problem is resolved, it’s clearly a conflict. Now we need to figure out which plugin is causing this conflict.
    5. If you can’t reproduce the problem with only WooCommerce enabled, go ahead and re-enable the other plugins one by one. Test after each one until the problem occurs again – this will tell you which plugin is conflicting.
    6. If you are unable to reproduce the problem with the rest of your plugins enabled it could be your theme causing the conflict. To test for this, please enable your original theme at your WordPress Dashboard in the Troubleshooting Mode section at the top (it will look similar to this: https://d.pr/i/bbvkLY). In the Troubleshooting window, you’ll be able to see a dropdown with available themes. Choose the one you normally use. Try reproducing the problem you’re experiencing. If you can reproduce it, your theme is the source of the conflict.
    Nancy

    (@nancythanki)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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