Unexpected token ‘<', " ERROR "… IS NOT VALID JSON

  • Resolved kgwydir1

    (@kgwydir1)


    1 year, 7 months ago

    Help –

    I am getting the following error when trying to check out –

    Unexpected token ‘<‘, ” ERROR “… IS NOT VALID JSON

    I have tried changing themes – it still happens. All of my plug ins, themes, php and wordpress updated.

    Help – not a programmer just trying to get by with my site

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • It happened on our websites also, after upgrading to WC 7.6.0.

    In our case, there was an issue with the existing Antispam plugin. Try to deactivate your antispam plugin and see if the issue goes away.

    In that case I would recommend to install a different antispam plugin. You should not leave your website without.

    Good luck!

    Hi @kgwydir1

    Thanks for reaching out!

    I understand that you are receiving the error message above when trying to place an order on your site, correct?

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order using Cash on Delivery and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

Viewing 2 replies - 1 through 2 (of 2 total)
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