Unfortunately disappointed, also by Elementor Support

  • tjg

    (@marketingdrei)


    3 weeks, 4 days ago

    For weeks I wrote a lot of emails, tested and wasted many of my 5,000 possible pixels. Elementor support repeatedly told me that a solution would soon be available to prevent many images from being optimized unnecessarily or the results from being so bad. I asked support several times to refill my points account, but NOTHING happened! They didn’t respond to the refund, not a word about it! What a shame, Elementor. After all, I paid for it.

Viewing 1 replies (of 1 total)

  • Hello tjg,

    Thank you for reaching out, and I’m sorry to hear about your experience with our image optimization service. We understand the importance of accurate optimization and that credits are valuable to you, so I apologize if there was any delay in addressing your concerns.

    If you’re still facing issues, or if the credits refill request hasn’t been fulfilled, please provide us with more details or your support case number. We’d be happy to investigate further and ensure this is resolved as quickly as possible. You can also send this information to [email protected]?

    Thank you for your patience, and we’re committed to making things right.

    Best regards,

Viewing 1 replies (of 1 total)
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