Unhappy with the experience

  • Site speed is improved, but layout completely breaks. Plugin is super buggy with asset optimisation working on and off. Despite being on a paid plan, support tickets take a long time to get a response to. Currently waiting almost 2 days for most recent update. Among my other plugins, this is the worst support level. Disappointed and will be switching to another speed plugin.

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  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @thedamonsan

    Thank you for the review and feedback, though we’re sorry to hear about any issues with Hummingbird.

    Please note we reply to all our forum tickets (including those on paid platform) in date order and due to a number of reports there is a possibility of delay.

    We are still investigating your case and I pinged one of our experts to follow up on your case out of order. I hope we will be able to sort out your main issue and it will help you to get a better experience with our support and give us a better rating.

    Kind Regards,
    Kris

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