Unhelpful support

  • We paid for this and got very unhelpful support. It seems that they aren’t very customer minded.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author AsanaPlugins

    (@asanaplugins)

    Hi @tks47

    Thank you for using our plugin.

    We apologize for the inconvenience.

    Please send us the below information and we will check it out the issue for sure.

    • If you already send a ticket on our website please follow it and let us know.
    • Contact us on our website and let us know about the issue.

    We will check the issue and let you know the feedback.

    Thanks

    Plugin Author AsanaPlugins

    (@asanaplugins)

    Hi @tks47

    We didn’t receive any ticket from your side.

    Are you sure that you purchased our plugin and sent a ticket for us?

    Regards

    @tks47 in my experience the support of asanaplugins is amasing. In my situation they responded both times within the day when i asked for help and they didnt giveup until the problem was fixed several troubleshooting efforts later. If anything, their support is awesome!

Viewing 3 replies - 1 through 3 (of 3 total)
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