Unknown customer ref

  • I’m really struggling to get this plugin to work 100%. Sometimes WordPress accounts are created, most of the time though I get ‘unknown customer ref’ yet it actions a subscription on Chargify which surely should’t happen as I now a customer has paid but they have no account on WordPress? All my settings are correct and I can connect to the API from within WordPress.

    I’m thinking maybe it is to do with using a test account on my development environment but I’m really hesitant to put this into any sort of production environment with bugs like this. Has anyone else encountered this?

    Also is there any way to block full posts and pages rather than just the content? Or a function I can use in my template to wrap full blocks?

    https://www.ads-software.com/plugins/chargify/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter olliekav

    (@olliekav)

    More issues I’ve come up against:

    • If I cancel a subscription within Chargify or it runs out, the content gets blocked but when I try and re-subscribe it says ‘You already have access to this level’, even though no subscription exists. Even If I delete the user within Chargify it still won’t let me re-subscribe.
    • I can create multiple subscriptions under one email address, which seems odd. Surely it should block you signing up for multiple?
    • WordPress emails are never sent out to new users.

    I’m having the same issue with the ‘unknown customer ref’ in my test environment.

    Did you come up with a solution or fix?

    Thread Starter olliekav

    (@olliekav)

    I gave up with this plugin as I can’t get any support on the bugs and it doesn’t feel anywhere near solid enough for a production environment (especially with payments involved). I’ve moved the client over to Restrict Content Pro.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Unknown customer ref’ is closed to new replies.