“Unknown Error” when attempting to apply Gift Card # to cart.

  • Resolved rygramer

    (@rygramer)


    6 years, 1 month ago

    Hi again!

    When I attempt to type (or copy and paste) the gift card number into the correct field in the CART, a red “Unknown Error” alert appears and the number is not successfully applied.

    When I attempt to do this in CHECKOUT, there is no error alert and the number successfully applies.

    When I click Redeem from the transaction email, the number successfully applies to both the CART and CHECKOUT. When I attempt to remove the number from the CART, I receive another “Unknown Error” alert. I can successfully remove the number from CHECKOUT, however.

    It appears that my issue is similar to: https://www.ads-software.com/support/topic/unable-to-apply-gift-card-on-cart-page/page/2/. Moving the Gift Card Redemption field to just below the Coupon field, does not solve the problem.

    I can provide a test gift card number in a DM if that would be helpful.

    Thank you!

    The page I need help with: [log in to see the link]

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  • Plugin Author pimwick

    (@pimwick)

    The error that is being thrown by the server is an HTTP 403 error. This is a “request forbidden” error and it looks like this has something to do with the site not being served over https.

    Switching to always be on HTTPS should correct the issue. There is an option inside WooCommerce to require secure checkout which is why it is working on the Checkout page but not the Cart page. Marking this ticket as Resolved, if that doesn’t fix the issue let me know!

Viewing 1 replies (of 1 total)
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