Unknown error when uploading a PDF

Hi,

Please paste the text under Booklet->Settings->Server Environment so I can help you diagnose the problem.

Thanks!

The server environment is the following:

Can your server convert PDF files?
Yes. You’re all set.

Ghostscript status
GPL Ghostscript 9.06 (2012-08-08) Copyright (C) 2012 Artifex Software, Inc. All rights reserved.

Imagemagick status
Version: ImageMagick 6.8.0-7 2013-04-25 Q16 https://www.imagemagick.org Copyright: Copyright (C) 1999-2012 ImageMagick Studio LLC Features:

Is uploads directory writable by web server?
Yes

Hi,

It is possible that your “uploads” directory is restricted. You may temporarily set the permission to 777 and retry.

Please also read https://codex.www.ads-software.com/Changing_File_Permissions.

Thanks!

It works with images but not with PDF. I tried also on a server of another host, but encountered the same problem. To clarify: The upload itself works, but to add a PDF to a booklet fails.

I can give you administrator access to a test installation if you are interested in.

Hi,

I can check your installation. You may send me the login details by using the “Leave me a message” form on my site https://binarystash.blogspot.com/.

Thanks!

I sent you the login details. Thank you!

Hi Psychosopher,

Thanks for reporting the problem. The bug has already been identified and will be fixed on the next release.

The next version will be available on March 22.

Thanks!

Hi,

Please upgrade to 1.1.2.

Thanks!

I tried with a new WordPress installation and version 1.1.6, but it does still not work for me.

Hi,

If there was an error during PDF upload, there should be a popup that displays something like “Command exited with error code: <error_code>”. What is the error code?

Thanks!