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onnkill
(@onnkill)

1 year, 3 months ago

Be careful before purchasing an unlimited plan. On the author’s page the Plugin description talks a lot about everything, including AVIF. But the catch is that there is a separate text, at the bottom of the page, stating that unlimited plans do not allow AVIF. Time… if the biggest and most innovative feature of the plugin is the AVIF format, that information would have to be in the product description itself, not hidden underneath. Especially because, right after the description there is a “Call to action” button to buy the plugin, and thus 99% of people click right there after reading the description. It seemed kind of misleading, I’m cancelling.

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Gerard Blanco
(@sixaxis)

1 year, 3 months ago
Hi @onnkill,

Thank you for taking the time to sign up to WordPress and and give us feedback on our services. Good or bad, we appreciate it.

I understand your frustration very well, but I must say that in many places we indicate that AVIF is not included.
- There is an article in our knowledge base about the unlimited plan. If you scroll down a bit, you will see that “AVIF image optimization is not available for unlimited plans”. This is the article in our knowledge base:?How does the unlimited plan work? – ShortPixel Knowledge Base
- The previous article is also linked on the official WordPress plugin page (screenshot).
- You also have it linked on the official ShortPixel pricing page: https://i.imgur.com/jYLGT0x.png
- You also have this other article that mentions this: Monthly plans vs Credits packages vs Unlimited plan – ShortPixel Knowledge Base
- Also if you google us you will find the answer:?https://i.imgur.com/x5FZFU4.png
- Even in the settings of our plugin you will find that AVIF is not included in the unlimited plan: https://i.imgur.com/7pCzQIy.png
If we can help you in any other way, please do not hesitate to let us know.
Thread Starter onnkill
(@onnkill)

1 year, 3 months ago

Hi Gerard,

Yes, I wanted to sign up to make this comment because I don’t think it’s transparent on your page. As I said, the information exists, but my main criticism is that the product description does not say anything about the restriction, and just below it already has a purchase button. Understand that this can cause (as it did) confusion for your site’s readers. If you stop and analyze it coldly, you will see that it makes sense. How do you expect anyone to read the bottom of the site if you yourself call to action at the top? It remains as a suggestion.

Viewing 2 replies - 1 through 2 (of 2 total)

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