Unlock email requested

Hey @andrewleonard,

Are you locked out of your site? The fastest way back into your site would be to use ftp/sftp to access the web server, rename the wordfence directory in wp-content/plugins, then log in. Renaming a plugin directory immediately deactivates the plugin. Once you access the site you can rename the wordfence directory again and then activate the plugin.

Please let me know if this helps, or if I’m misunderstanding the issue.

Thanks,

Gerroald

I am an administrator
I have enabled reCAPTCHA v3 via Wordfence
I had great problems in changing my password and logging in
Wordfence then blocked me but let me “unlock” myself but it would not let me back into
the reset password function
I had to rename Wordfence folder by FTP and I could reset my password and log in successfully
I then renamed the Wordfence folder to renable the plugin
I logged out but when I tried to log back in Wordfence had still blocked me
Could you try this scenario on your system and see if you get the same problems?
I don’t believe you intend it to work this way

Does that make the problem clearer?

Hi @andrewleonard,

Wordfence still had your IP address blocked, so when you reactivated the plugin, Wordfence would begin blocking you again.

Can you try removing all blocks from within the database by running the following query:

DELETE FROM wp_wfblocks7;

Alternatively, you can get Wordfence to remove all database tables (note that this will also remove your settings), by doing this:

1. Go to Wordfence -> All Options
2. Check off Delete all tables upon deactivation
3. Deactivate Wordfence, Reinstall Wordfence

You can also go into Wordfence -> Tools -> Import/Export beforehand, to backup your settings if you’d like.

Dave