Unpleasant surprise

  • For the number of years it was one of the best free themes, though author bombarded his users with frequent updates, and if you had done small modifications to the theme, it would be bothersome to repeat operation often. The theme was also somewhat heavy overloaded with different unnecessary styles and functions. During the last few months there were no updates at all. But the most recent update 3.8.2 has broken two of my websites with blank screen and warning about critical error; the debug file pointed out that wordpress theme was the culprit, and when being desperate I contacted hueman support they have send me to hueman forum.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author presscustomizr

    (@nikeo)

    Hi @kallypso,

    Yes, support for the free Hueman theme is done on Hueman’s theme forum: https://www.ads-software.com/support/theme/hueman
    This is the preferred way to report issues because it can benefit all users of the theme.

    In your support topic :

    – share your site URL when possible,
    – include your system info when creating your post. You’ll find them under Dashboard > Themes > About Hueman
    – if relevant include screenshot(s) of the issue. ( you can use an online screenshot sharing tool like https://prnt.sc/ to include a link to screenshot. )`

    For the moment, I’m not able to reproduce the problem, and no other users reported the problem.

    What is the error message in the debug file ?

    The troubleshooting process below will also help isolate the problem.
    – Use the latest software versions : make sure WordPress, your theme and plugins are all updated to their latest versions.
    – In your WordPress admin, go to settings > general and verify that your WordPress Address (URL) and Site Address (URL) are identical. The website will not run properly if the urls are different.
    – Cache plugin : if you use a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
    – Browser : clear your browser’s cache / history, try to switch to another browser, make sure you do not use any add-ons or extensions in your browser that may conflict with your website.
    – Check for plugin conflict : Install the WP official Health check plugin ( https://www.ads-software.com/plugins/health-check/ ). Activate the troubleshooting mode. Then deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
    – Child theme : activate the parent theme if you use a child theme
    – Theme problem : try to activate a WordPress default theme ( Twenty … )
    – Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.

    To log possible code errors on your website, enable WP_DEBUG mode ( https://www.ads-software.com/support/article/debugging-in-wordpress/ ) and log the output of the debug.log to a file that you can share on https://pastebin.com/ or https://gist.github.com ( to get a debug log file you need to set define( 'WP_DEBUG', true ); and define( 'WP_DEBUG_LOG', true ); in your wp_config.php file.

    Theme Author presscustomizr

    (@nikeo)

    About :

    the debug file pointed out that wordpress theme was the culprit,

    It would help if you could share the debug log .
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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