Unprocessable Entity

  • Resolved problematichild

    (@problematichild)


    2 years, 4 months ago

    Hi,

    I would like to ask for assistance regarding paypal payment error during checkout “UNPROCESSABLE_ENTITY. The API cannot complete the requested action, or the request action is semantically incorrect or fails business validation. – MERCHANT NOT ENABLED FOR REFERENCE TRANSACTION” https://prnt.sc/HC-j4C4gV0ga

    I have read some threads that this is for automatic subscription renewals and Reference Transactions should be enabled. But in our case, the product ordered by the customer is a Retail type of order not subscription which makes me a bit lost.

    Can you enlighten me about the said error and what could be the possible solution for this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @problematichild

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share it privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.

    Thanks!
    Femi.

    Thread Starter problematichild

    (@problematichild)

    Hi @femiyb , I submitted the status report along with the paypal payments log. Hoping for a quick response. Thank you.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

    Kind regards,
    Andreas

Viewing 3 replies - 1 through 3 (of 3 total)
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