Unread message email notifications not sending

  • Resolved dkrahl

    (@dkrahl)


    4 years, 2 months ago

    Hi,

    User A is online and sends user B a message. User B is offline. User B never receives email notification despite being activated under options “Enable Private Messaging” and “Enable Unread Message Notification”.

    Other email notifications such as new blog posts work.

    Thank you,

    • This topic was modified 4 years, 2 months ago by dkrahl.
Viewing 1 replies (of 1 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hi,

    Thank you for writing to us.

    Email notification works only for unread messages. The email is sent for unread messages if it is unread for more than 30 minutes.

    We need to analyze the reported issue on your site and would require admin access details temporarily. Please reach out to us through the support page on our site so that we can help you further.

    Feel free to get back to us for further assistance.

    Thank you,

Viewing 1 replies (of 1 total)
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