Great plugin, support was unable to help on basics

Plugin is great and clean, but support team doesn’t provides the most basic developer support, based on their terms of service.

My theme is build on Divi, and the plugin will not fire contents straight on Divi theme. Assistant Erica kindly answered that they were not able to provide such support WYSIWYG theme editors, and suggested me to hire a developer on Codeable. So I ended asking for a refund, which they quickly issued.

Days after I realized how easy was to solve this, simply creating a shortcode that displays the plugin template on Divi. It’s easy, who needs to hire a developer to create this short function?:

function fire_reviews() {
    ob_start();
    include('./wp-content/plugins/woocommerce-product-reviews-pro/templates/single-product/contributions.php');
    return ob_get_clean();     
 } 
 add_shortcode( 'fire_reviews', 'fire_reviews' );

So, I don’t expect bells and whistles from their support, even on the most elemental developer questions. Maybe there are easier solutions for this issue, and this solution above is not the best practice, we all have been novice developers, however support seems that will not help on cases similar to this one, but anyway you will get the refund.

• This topic was modified 3 years, 8 months ago by clip1492.
• This topic was modified 3 years, 8 months ago by clip1492.
• This topic was modified 3 years, 8 months ago by clip1492.
• This topic was modified 3 years, 8 months ago by clip1492.
• This topic was modified 3 years, 8 months ago by clip1492.