unstable email sending – on and off

  • Resolved tyslee

    (@tyslee)


    4 years, 9 months ago

    hello!

    For few months now, I have problems with receiving/sending notification (order status update) emails from my shop with WP MAIL SMTP plugin on wordpress.

    Sometimes I get them, sometimes I don’t. Same with my customers.
    I would understand with the customers with different addresses, but why I do not receive emails to the same email address?

    Please let me know how we can fix it, maybe there is a bug.
    Please not, that for the first few months of using he plugin, everything worked fine.
    Test email also reaches me no problem.
    plugin is updated, wordpress as well.

    Thanks for your help,
    Looking forward to hear from you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @tyslee – When you get a chance, could you please share the mailer, SMTP settings you’re using? Please make sure every email is sent from the same email address you’ve used to make SMTP connection. Alternatively, you can check the ‘Force From Email’ option in WP Mail SMTP settings.

    I hope this helps!

    Hi @tyslee – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘unstable email sending – on and off’ is closed to new replies.