Unsubscribe page

This appears to be a known issue as I found a thread about this with a Google search with several posts over the past 7 days.

We are having the same problem. We created a custom unsubscribe page following the Mail Poet directions, pointed the Mail Poet settings to that page as the unsubscribe page as directed. In our newsletter the Unsubscribe link appears to point to the correct Mail Poet code to find that page [link:subscription_unsubscribe_url]

However, when you click on the Unsubscribe it takes you to our home page. When I compared the URL that the site actually directs you to when you click on it and compared it to the “Manage Subscription” one (and that function is working fine) I noticed that the Manage Subscription one starts with our website address and then the permalink for the page we created for “Manage Subscription” while the Unsubscribe does not. I have no idea if that is part of the problem. I did reset my permalinks in case that was the issue but it didn’t help.

This is very frustrating and almost made us unable to get our first newsletter out this week (or ditch Mail Poet and go with Mail Chimp). Even the most recent update 3.47.1 does not fix this issue.

I did a very temporary workaround so that I could get our newsletter out. First I tried changing what the “Unsubscribe” linked to and having it go to our “Manage Subscription” page directly (since that is where folks end up anyway) but the newsletter would not allow us to send without an actual “Unsubscribe” location in that link. So, instead I changed the text “Unsubscribe” in the newsletter to say – “To Unsubscribe Use “Manage Subscription Link””. That text itself still links to the broken unsubscribe link and would go to the home page but the goal is for folks to read that and click on “Manage Subscription” instead. The newsletter allowed me to send with that in place and folks are able to unsubscribe by going to that page.

I hope Mail Poet gets this fixed soon, otherwise we will be moving to Mail Chimp next week.

Mailpoet still hasn’t fixed it in the latest update. I found a temporary workaround by editing the SubscriptionUrlFactory.php in Mailpoet/Lib/Subscription, lines 56-60:

 public function getConfirmUnsubscribeUrl(Subscriber $subscriber = null, int $queueId = null) {
    $post = '12345';
    $data = $queueId && $subscriber ? ['queueId' => $queueId] : null;
    return $this->getSubscriptionUrl($post, 'unsubscribe', $subscriber, $data);
  }

Where 12345 is the id of the page where the unsubscribe shortcode is.