Unsupported Link

Hi,

Can you please provide a link to your calendar page.

yes, here is a sample page.

https://lifesupportband.com/event/life-support-15/?instance_id=974

What mobile phone and browser do you use?

Could happen on any but i personally use a LG G4 with Chrome browser.

Hi David,

When you open a link, if it is possible to choose, open the map in Google Map app, not the browser.

unfortunately, I am not presented with any option to choose how I open the map. It simply tries to open it in a different tab.

Hi David,

My team tried on their mobile devices and everything is fine, can you try it on another device?

Yes, I can try on another device.

Here’s what really seems to be happening, at least on my mobile. When I click the zoom (+) magnifying glass it tries to open the link in Google Maps, not a second browser window as I indicated earlier. It fails and says “Unsupported link. Google maps can’t open this link”. However, if I copy the link and paste it in a new browser window it works correctly. Or if I select “open in new tab” it works as well. So it seems to work good in another browser window but fails in Google Maps.

screenshot

thanks!

Hi David,

It is possible that this is happening only on your device, or specific devices, please try on another mobile device.

It happened on other devices this weekend. It happened on my Galaxy Tab3 and ipad…but again…only if using the Google Maps app., it works okay if it’s opened in a browser tab.

I see, so Google Map app is causing this issue, I will check this with the development team and get back to you as soon as we have more information. Your patience is appreciated.

Thanks,
Ben

yes, it appears so…thank you for your help!

No problem, glad I could help.