Order email issues

  • DataLife

    (@antibalashifi)


    1 year, 9 months ago

    In my Edit Order page, “Resend new order notification” doesn’t work, and doesn’t show up in the Activity tab, but “Email invoice / order details to customer” works.

    New order emails send okay when a new order is created, I just can’t do it under Order actions an an order page. Very odd.

    Any clues to why that may be? I’m on the latest version of Offload SES

    Thanks!

    • This topic was modified 1 year, 9 months ago by DataLife.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Delicious Brains

    (@deliciousbrains)

    What plugin are you using for taking orders, WooCommerce?

    And is there another (WooCommerce?) addon plugin involved in any way with sending or formatting emails?

    Anything in debug.log when you try and resend a new order notification?

    -IJ

    Thread Starter DataLife

    (@antibalashifi)

    What plugin are you using for taking orders, WooCommerce?

    WooCommerce

    And is there another (WooCommerce?) addon plugin involved in any way with sending or formatting emails?

    Offload SES Lite, but it doesn’t even get that far. Other emails send perfectly fine. And this email sends fine when an order is made, just not through admin.

    For now I just made my email template for “send new invoice” order action look the exact same, so I’m using that as a temporary solution.

    I also installed WP Mail Log plugin to try to troubleshoot this, and the email doesn’t appear there either.

    Anything in debug.log when you try and resend a new order notification?

    How do I find that?

    Plugin Author Delicious Brains

    (@deliciousbrains)

    Ah, ok, it sounds like a WooCommerce thing then, probably best to ask WooCommerce for support.

    -IJ

Viewing 3 replies - 1 through 3 (of 3 total)
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