• Resolved mediafishcanarias

    (@mediafishcanarias)


    Hi there,

    The update 1.22.16 crashed all my sites. I got on all of them the error:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    This happened on various hosts. Deleting and re installing does the same as soon as I activate the plugin. So for the moment I have it deactivated – which is not…

    PHP version is 7.4

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Do you have YooTheme as your theme? We’ve had a couple of reports of it crashing, and been sent an error message indicating an error in the file wp-content/themes/yootheme/functions.php, line 9. Is that what your PHP error log (or the email mentioned above) has in it?

    If not, then please can you temporarily, for testing purposes, de-activate all your other plugins and switch to a default theme (e.g. TwentyTwentyOne) and update UpdraftPlus, and see if that causes an error? If not, selectively re-activate other components until you can identify the one it is clashing with. But, it is best to read the PHP error logs (ask your hosting company where these are kept on their system) to see the error message.

    David

    Plugin Contributor aporter

    (@aporter)

    Hi,

    Can you or your hosts check the PHP error logs to find the actual error message, that will allow us to work out whats going on.

    Best Wishes,

    Ashley

    Thread Starter mediafishcanarias

    (@mediafishcanarias)

    Hi,

    Yes I use Yootheme – the support has the following statement:

    It looks like the latest UpdraftPlus release is using set_include_path to register a lookup path for phpseclib which contains a bootstrap.php file. Unfortunately YOOtheme Pro has a file with the same name. Now, when YOOtheme Pro requires its file the one from phpseclib is loaded. This of course results in an error. We will publish a hotfix to make sure YOOtheme Pro requires its own file.

    My Site crashed also since yesterday. Automatic Update from 1.22.14 to 1.22.15.
    I cannot login as admin, the errormessage is:
    Error thrown Call to undefined function cmb2_bootstrap()

    After the automatic Update to 1.22.16 it is still the same.

    And without Login as admin i cannot do something

    I use enfold on php 7.4 and my site just crashed. Please revert this version to the old version in a re-release next version so that you can have time to properly debug and release adn so that thousands of sites get fixed immediately. Please reiew your testing release procedures as breaking a live site with a plugin update not acceptable in 2022. Thank you.

    UpdraftPlus - Backup/Restore
    Deactivate | Resume
    Backup and restore: take backups locally, or backup to Amazon S3, Dropbox, Google Drive, Rackspace, (S)FTP, WebDAV & email, on automatic schedules.
    
    Version 1.22.16 | By UpdraftPlus.Com, DavidAnderson | View details
     This plugin failed to load properly and is paused during recovery mode.
    
    (home directory paths removed) 
    An error of type E_ERROR was caused in line 10 of the file public_html/wp-content/plugins/updraftplus/central/updraftplus.php. Error message: Uncaught Error: Class 'UpdraftCentral_Host' not found in /public_html/wp-content/plugins/updraftplus/central/updraftplus.php:10 Stack trace: #0 /public_html/wp-content/plugins/updraftplus/central/factory.php(61): include_once() #1 /public_html/wp-content/plugins/updraftplus/central/factory.php(70): UpdraftCentral_Factory::create_host() #2 public_html/wp-content/plugins/updraftplus/class-updraftplus.php(745): include_once('/home/fearles2/...') #3 /public_html/wp-includes/class-wp-hook.php(303): UpdraftPlus->plugins_loaded('') #4 /public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #5 /public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #6 /public_html/wp-settings.php(441): do_action('plugins_loaded') #7 //public_html/wp-config.php(69): require_once('/home/fearles2/...') #8 /public_html/wp-load.php(50): require_once('/home/fear

    my host sent me a special login url and I was able to deactivate the defective plugin. Site works.

    Please advise when you’e rolled back to the oldest version before this bug in a re-release. Thank you.

    • This reply was modified 2 years, 3 months ago by dalka.
    • This reply was modified 2 years, 3 months ago by dalka.
    Thread Starter mediafishcanarias

    (@mediafishcanarias)

    Hi,

    The bug was fixed by YoothemePro.

    You can fix it doing the following:

    Open yootheme/functions.php in the theme folder and replace line 8
    
    $app = require 'bootstrap.php';
    
    with
    
    $app = require __DIR__ . '/bootstrap.php';

    Once done you can activate the Plugin again. Or you can wait until the next YoothemePro update and then activate the plugin.

    Hope that helos.

    My sites also crash with 1.22.16 update. I am running the Photocrati theme and the error I get is ” Class ‘Photocrati_Style_Manager’ not found”. If I deactivate the NextGEN plugins, I get an extended version of the error. Photocrati support says the problem is caused by the UpdraftPlus BackUp/Restore plugin. Deactivating UpdraftPlus returns sites to working correctly.

    I will attempt to back-level UpdraftPlus.

    I have also the UpdraftPlus BackUp/Restore plugin.

    But, how can i deactivate it without login as admin?
    Can i do that by ftp or should i wait for an update?

    Plugin Author David Anderson

    (@davidanderson)

    @bobwey1 Since you have a different problem, please open a separate support topic, so that all the people who had the buggy YouTheme version don’t get unwanted emails about other people’s problems.

    David

    Created separate support topic.

    Bob

    any update on this severe issue – new version timing?

    • This reply was modified 2 years, 3 months ago by dalka.
    Plugin Author David Anderson

    (@davidanderson)

    @dalka This is an UpdraftPlus support channel – to know when YooThemes will make a new release of their theme to fix the issue, you’ll need to ask them. We have no particular relationship with them (I’d never heard of them until this week).

    David

    Thread Starter mediafishcanarias

    (@mediafishcanarias)

    @dalka Yes update your Yootheme Pro theme or add the fix above I posted. And it will work.

    Plugin Author David Anderson

    (@davidanderson)

    Also, today’s 1.22.18 release has a work-around to try to reduce the impact of the bug in other components.

Viewing 15 replies - 1 through 15 (of 16 total)
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