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Resolved

lsajon

(@lsajon)

4 years, 3 months ago

As a result I can’t even run my home page, I get the “Too many redirect error” (I’m using Astra theme and Elementor)

If I disable all WC plugins my site works just fine but I need the e-commerce!

I tried erasing the plugins and installing an older version but the site crash too (tried versions 4.4.0 and 4.3.3)

Any help is much, much appreciated, we need to get this up and running asap!


### WordPress Environment ###

WordPress address (URL): https://www.bylalita.com
Site address (URL): https://www.bylalita.com
WC Version: 4.4.1
REST API Version: ? 1.0.15
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.4.0
Log Directory Writable: ?
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.32-78.0-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.4.1
WC Database Prefix: wp_5dhd5cjcg8_
Tama?o total de la base de datos: 7.36MB
Tama?o de los datos de la base de datos: 5.71MB
Tama?o del índice de la base de datos: 1.65MB
wp_5dhd5cjcg8_woocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_actionscheduler_actions: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_5dhd5cjcg8_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_actionscheduler_logs: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_comments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_5dhd5cjcg8_gf_draft_submissions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_gf_entry: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_gf_entry_meta: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_5dhd5cjcg8_gf_entry_notes: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_gf_form: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_5dhd5cjcg8_gf_form_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_5dhd5cjcg8_gf_form_revisions: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_gf_form_view: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_mailchimp_carts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_5dhd5cjcg8_mailchimp_jobs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_5dhd5cjcg8_options: Datos: 3.02MB + índice: 0.08MB + Motor InnoDB
wp_5dhd5cjcg8_postmeta: Datos: 1.42MB + índice: 0.06MB + Motor InnoDB
wp_5dhd5cjcg8_posts: Datos: 0.27MB + índice: 0.06MB + Motor InnoDB
wp_5dhd5cjcg8_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_usermeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_5dhd5cjcg8_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_5dhd5cjcg8_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_5dhd5cjcg8_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_5dhd5cjcg8_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_5dhd5cjcg8_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_5dhd5cjcg8_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_5dhd5cjcg8_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_5dhd5cjcg8_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_5dhd5cjcg8_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB

### Post Type Counts ###

attachment: 49
customize_changeset: 10
elementor_library: 1
nav_menu_item: 2
page: 7
post: 4
product: 9
product_variation: 16
revision: 41

### Security ###

Secure connection (HTTPS): ?
					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
Hide errors from visitors: ?

### Active Plugins (7) ###

Flexible SSL for CloudFlare: por One Dollar Plugin – 1.3.1
CoBlocks: por GoDaddy – 2.2.2
Elementor: por Elementor.com – 2.9.14
Jetpack by WordPress.com: por Automattic – 8.8.2
Really Simple SSL: por Really Simple Plugins – 3.3.4
Sucuri Security - Auditing, Malware Scanner and Hardening: por Sucuri Inc. – 1.8.24
WooCommerce: por Automattic – 4.4.1

### Inactive Plugins (7) ###

Akismet Anti-Spam: por Automattic – 4.1.6
Facebook for WooCommerce: por Facebook – 2.0.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.4.1
Google Ads for WooCommerce: por Kliken – 1.0.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.4.1
Gravity Forms: por Gravity Forms – 2.4.18
Mailchimp for WooCommerce: por Mailchimp – 2.4.5 – Versión instalada no está probada con la versión activa de WooCommerce 4.4.1
WooCommerce Services: por Automattic – 1.24.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.4.1
WP101 Video Tutorials: por WP101Plugin.com – 0.3

### Dropin Plugins (1) ###

object-cache.php: APCu Object Cache

### Must Use Plugins (2) ###

Elementor Safe Mode: por Elementor.com – 1.0.0
System Plugin: por  – 3.18.2

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #217 - /tienda/
Carrito: #218 - /carrito/
Finalizar compra: #219 - /finalizar-compra/
Mi cuenta: #220 - /mi-cuenta/
Términos y condiciones: ? Página sin definir

### Theme ###

Name: Astra
Version: 2.5.4
Author URL: https://wpastra.com/about/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Completo: 16
Oldest: 2020-07-28 01:15:05 +0000
Newest: 2020-08-24 01:11:42 +0000

This topic was modified 4 years, 3 months ago by lsajon.
This topic was modified 4 years, 3 months ago by lsajon.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Missy a11n
(@m155y5)

Automattic Happiness Engineer

4 years, 3 months ago
Hi @lsajon –

Sorry to hear about the trouble!

It sounds like another of your plugins or your theme may be conflicting with the latest version of WooCommerce. Particularly since disabling WC plugins fixes it. It’s likely WC and another plugin not playing nicely with one another.

Here’s how you can figure out which one may be causing the problem:

Before you start
- First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
- Second, I would suggest to install a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without effecting your current site visitors.
How to test for conflicts
In order to test for conflicts using Health Check & Troubleshooting:
1. Go to Tools > Site Health > Troubleshooting.
2. Select Enable Troubleshooting Mode. This will disable all your plugins and set your theme to a default one.
3. Go to Plugins. There you can enable WooCommerce by selecting Enable While Troubleshooting.
4. Try to reproduce the problem. If the problem is resolved, it’s clearly a conflict. Now we need to figure out which plugin is causing this conflict.
5. If you can’t reproduce the problem with only WooCommerce enabled, go ahead and re-enable the other plugins one by one. Test after each one until the problem occurs again – this will tell you which plugin is conflicting.
6. If you are unable to reproduce the problem with the rest of your plugins enabled it could be your theme causing the conflict. To test for this, please enable your original theme at your WordPress Dashboard in the Troubleshooting Mode section at the top (it will look similar to this: https://d.pr/i/bbvkLY). In the Troubleshooting window, you’ll be able to see a dropdown with available themes. Choose the one you normally use. Try reproducing the problem you’re experiencing. If you can reproduce it, your theme is the source of the conflict.
Thread Starter lsajon
(@lsajon)

4 years, 3 months ago

Hi! I tried enabling the Troubleshooting Mode and enable while troubleshooting Woocommerce, and the site crashes too…

I don’t know what else to do! I’m thinking that I could restart and reset the site but I don’t know if that’s going to work…

What do you think??

Plugin Support Senff
(@senff)

4 years, 3 months ago

Does it already crash when you deactivate all plugins in your site (except WooCommerce), and you switch to a default theme such as TwentyTwenty or Storefront?

Thread Starter lsajon
(@lsajon)

4 years, 3 months ago

Hi Senff,
It seems I did something wrong before. It deactivate all plugins now except WooCommerce and it worked!

The plugin that crashed my site was Really Simple SSL…
Thank you!!!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Update 4.4.1 crash my site’ is closed to new replies.

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