Update already subscribed profiles

  • Resolved stender89

    (@stender89)


    5 months, 2 weeks ago

    If a user has already subscribed to a list, then no matter what I do, I can’t update the profile through a new submission with the same email.

    If a user has booked a viewing for a date early spring. Then he can’t book a new date on the same list.

    Can’t change firstname, lastname or any custom fields – nothing is sent through to klaviyo.

    I tried to activate the debug log, but the file never shows up in the folder.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author thongnguyenminh

    (@thongnguyenminh)

    Hi @stender89 thanks you for using my plugin. I have release new version (4.0) allow you to update exists profile (please make sure that the email is the same with old profile – or it will create a new profile). Please update and try it yourself.

    Thread Starter stender89

    (@stender89)

    That is really good, and it works by updating the profile with the new fields – but it doesn’t seem to allow me to subscribe to two different lists in klaviyo still?

    If I set the ListID to another list, and subscribe again, then the profile will be updated – But the user is not added to the new list.

    Kind regards – And thank you for the quick support

    Thread Starter stender89

    (@stender89)

    Might actually be something with the list settings in klaviyo..

    Plugin Author thongnguyenminh

    (@thongnguyenminh)

    Hi @stender89 , maybe you right (if you set the list to Double opt-in then new subscribers need to confirm their subscription before being added to the list). If you don’t want this – then just change the list to Single opt-in and try again.

    Anyway, i just release a new version allow you to add a user/profile to multi list once by type in multi list ID in the klaviyo List ID setting (separate by comma). Please update and try it yourself.

    Plugin Author thongnguyenminh

    (@thongnguyenminh)

    Hi?@stender89 , i don’t hear you for a while. So i will mark your question as resolved. If it’s not please feel free to asking me for support.

Viewing 5 replies - 1 through 5 (of 5 total)
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