Update basket button not working properly

Hi @kanwalshahzadi

The Update Basket button is not working properly for the users who are not logged in. It’s working accurately for the users who are logged in but the for the other users it’s clickable all the time even if they haven’t updated the basket but the button is still clickable.

From what I understand, you’re having an issue with the ‘Update Basket’ button on your website. It appears to be functioning correctly for logged-in users, but it remains clickable for users who are not logged in, regardless of whether they’ve updated their basket or not.

Today, I’ve tested this issue on my own site, using the most recent versions of WordPress, WooCommerce, and our free Storefront theme, with no other software enabled. However, I was unable to replicate the issue you’re experiencing.

Image Link: https://s11.gifyu.com/images/ScJCt.gif

From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

To check if this is the case, I recommend conducting a conflict test on your site. You can do this by disabling all other plugins except WooCommerce and switching to a theme like Storefront. This will help us pinpoint any installed software that might be causing the issue. A free plugin called Health Check and Troubleshooting can be used for this testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you’ve disabled all other plugins and switched themes, if the issue is resolved, you can reactivate your theme and plugins one by one. Test after each reactivation until the issue reappears, which will help you identify the problematic software.

Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts

In case none of the above steps work, could you send us a copy of your site’s System Status? This will give us a clearer picture of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

I appreciate your patience and cooperation in this. I’m eagerly awaiting your response so we can get this sorted out for you.