Update Broke the Website

  • Resolved mariari

    (@mariari)


    5 years, 8 months ago

    After the update cycle We started to find problem after problem.

    Lazy load – no working
    Sort by categories – no working
    contact form – no working
    color swatch – no working
    shopping kart – no working
    elementor – no working
    Gutenberg – no working
    woocomerce – no working

    So we ended up disabling all the plugins and starting to enable one by one to see if a plugin was messing up all the website…

    Congrats, you are it!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    Hi there @mariari! When you say things are not working, what exactly does that mean? Are you seeing any specific errors, or is it a certain behaviour that you’re seeing?

    Also, can you please share the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

    Thanks in advance!

    Thread Starter mariari

    (@mariari)

    Hi, yes there is specific behaviors…

    For example LazyLoad didn’t load images anymore it just show the loading circle animation.

    Sort by category got the drop down options on open configuration.

    The one that load more products when you reach the end of the page stopped working at all showing the pagination numbers instead.

    Product page didn’t show pictures of products anymore, and product variables was not working neither.

    And so on and go on… It was a long list of things that stopped working… I can’t be 100% sure about it, but I suspect this plugin decide to overwrite the default class names causing all the plugins that work using this class names to break.

    I just disabled and uninstalled this plugin, some few fancy blocks is not worth it for the risk of the developer to break so many things.

    I can’t help you troubleshoot the plugin… I have WordPress, with Woo-Commerce with the Storefront theme.. My advise is that before releasing updates at least test them with this basic setups… I think the developers didn’t even test it before releasing, and decide to use the users feedback as the testing team.

    Plugin Author Albert Juhé Lluveras

    (@aljullu)

    @mariari are you using some other plugins that might minify or aggregate JS files? We have seen some issues with this kind of plugins and that might be the cause of your issues to.

    Thread Starter mariari

    (@mariari)

    That is correct, we are using Autoptimize for this.

    Anyway we are now on the process of redeveloping the website, to transition from other page builders into Gutenberg.

    Plugin Author Albert Juhé Lluveras

    (@aljullu)

    @mariari to fix this issue with Autoptimize you should add js/dist to the list excluded JS directories. You can read more about the fix here:

    https://www.ads-software.com/support/topic/javascript-errors-42/

Viewing 5 replies - 1 through 5 (of 5 total)
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