Update cannot be installed

Hi @lillylark,

The error message you’re seeing indicates that the Jetpack plugin update process can’t find the necessary ZIP file in the temporary folder on your server. This can happen for a few reasons, such as incorrect permissions on the /tmp folder, or issues with your server’s configuration.

Here’s what you can try to resolve the problem:

1. Ensure that your server has enough disk space to accommodate the update process.
2. Check the permissions on your /tmp directory; they should allow the WordPress installation process to access and modify files.
3. You may also want to try manually updating Jetpack by downloading the latest version from the www.ads-software.com plugin repository and uploading it via your site’s admin dashboard or via FTP.

If you continue to have trouble, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hello @lillylark,

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!