Update caused problems

  • Resolved wantyq

    (@wantyq)


    1 year, 1 month ago

    After updating your plugin and sending an email from WP woocommerce dashboard about a new order there is no possibility to pay for that order. How to solve this? How to get older your plugin version?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello wantyq,

    I hope you are well and thank you for contacting us.

    We are sorry to hear that. We tried this on our end and it did not cause any problems. It seems to be a conflict problem with another plugin.

    I will submit this to the development department to help you solve the problem. Please send us an email to [email protected] to try to provide you with the previous version of the plugin as a temporary solution.

    Thankyou,

    Plugin Author Algoritmika

    (@algoritmika)

    Hi, @wantyq,

    Are you sure our plugin is causing this? I’ve checked the WooCommerce code – “Pay for this order” is a part of the “Customer invoice” email and is added only if the order has “pending” or “failed” status and if the order total is more than zero. Could you please check if that solves the issue?

    If that won’t help – just to be sure – could you please temporarily disable our plugin and try sending the “Customer invoice” email again?

    P.S. You can download previous plugin versions at https://www.ads-software.com/plugins/custom-emails-for-woocommerce/advanced/ (there is a dropdown with all the versions at the bottom of the page).

    Plugin Author Algoritmika

    (@algoritmika)

    As we’ve figured out, this problem was related to another plugin. I’m closing the ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
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