• Resolved mikesuccess

    (@mikesuccess)


    Hi Andrey Plechev and Team!

    My WP version: 5.4.1
    My WP-Recall version: 16.18.10 installed. (Update to 16.18.20).

    Incident #1: When I installed update v16.18.20, all my old settings and chats lost i.e. it was back to fresh install.

    Incident #2: I uninstall v16.18.20, and reinstall the old version 16.18.10. All the previous settings are back, but all the data was lost.

    Error Message:
    WordPress database error Table ‘db1.table1_rcl_chat_messages’ doesn’t exist for query SELECT t.* FROM ( SELECT chat_messages.* FROM table1_rcl_chat_messages AS chat_messages INNER JOIN table1_rcl_chat_users AS chat_users ON chat_messages.chat_id=chat_users.chat_id WHERE chat_messages.private_key!=’0′ AND (chat_messages.user_id=’18’ OR chat_messages.private_key=’18’) AND chat_users.user_id=’18’ AND chat_users.user_status!=’0′ ORDER BY chat_messages.message_time DESC LIMIT 18446744073709551615 ) AS t GROUP BY t.chat_id ORDER BY t.message_time DESC LIMIT 0,5 made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/tutor/page.php’), get_footer, locate_template, load_template, require_once(‘/themes/cisc-homework-subsite-classrooms-tutor-child/footer.php’), wp_footer, do_action(‘wp_footer’), WP_Hook->do_action, WP_Hook->apply_filters, rcl_get_last_chats_box, rcl_get_user_contacts

    Question 1:
    How to prevent this kind of incidents happening for the future WP Recall updates?

    Question 2:
    Any advice to the lost the data?

    Best regards,

    Mike

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi.

    The update should not have broken the work and reset the settings. Something must have gone wrong. Restore from backup on your hosting.

    Before updating any plugin or WordPress engine you need to make a backup.

    We are sorry that.

    I uninstall v16.18.20

    The plugin deletion button starts the process of deleting all data (related to the plugin) in the database as well – you should not rearrange the plugin like this. You should have just re-uploaded the plugin files via ftp

    Thread Starter mikesuccess

    (@mikesuccess)

    Noted. Thank you for your prompt response.

Viewing 2 replies - 1 through 2 (of 2 total)
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