Update failed 4.67-4.68

Came here to post the same thing.

Hey!

Thank you for reaching out to us.

We’re investigating why this issue is occurring. In the meantime, can you please ask your WebHost to reset the permissions of the files & folders on the website?

Once done, can you please try to run the update? Let us know if you are still facing an issue after this.

Regards,
Aman Kedia

Reset to what?

Hey Tina,

Resetting it to default permissions. We can also confirm that the issue is occurring on a handful of Cloudways websites and it’s an issue on Cloudways end. We’ve already spoken to their team & they’re working on fixing this.

I would highly recommend getting in touch with the Cloudways team regarding this & asking them to reset the file permissions while they fix this issue.

If you’re seeing this issue with sites hosted on any other WebHost, please do let us know.

Thank you,
Aman Kedia

Ok, that worked for me, thank you! I hope they fix this soon…so I don’t have to go ask for their help again. It was quick, but just an extra step to have to go through.

If you are on Cloudways you need to reset your File and Folder permissions. Then go back and perform the update and it should work. Here is how to do this: https://www.moorewebexposure.com/wordpress-posts/malcare-security-plugin-wont-update-on-cloudways/