Update failed to load

Hi,

The issue seems to be linked to your server configuration.

If you have access to your server configuration settings, please update PHP_FCGI_CHILDREN from 1 to 2, restart your server, and then try to activate the plugin again.

If you’re not sure how to do so, please contact your hosting provider to see if they can help with this.

Hello,

I have exatly the same problem as I mentioned here: https://www.ads-software.com/support/topic/unable-to-update-to-version-28?replies=1

Somehow, I doubt that several server configurations suddenly stopped working…!

Hello Richard,

Thanks for your prompt reply. I’ve now contacted my hosting provider and I’m awaiting their reply.

By the way, I’ve noticed (on this forum and others) that there are MANY people experiencing the very same problem with the very same error messages.

Do they all suffer from the same server misconfiguration?!

Best regards,

Henry

darloup, I use WebHostingHub, and they tell me they can’t do the upgrade toPHP_FCGI_CHILDREN from 1 to 2 because they don’t run fastCGI. Not sure if they are just push the situation to the side or what, but for a host claiming to specialize in WordPress support it’s a pretty flimsy excuse, IMNSVHO.

Bill

billrata, I’m also using WebHostingHub <sigh>. Here is the reply I just received from them:

Thank you for contacting support.

I am sorry that you are having this problem. I will be happy to look into this.

I am sorry for the confusion, per that article I could get to this by /usr/local/bin/php-fcgi that path does not exist up to php-fcgi. Where are we to change these settings?

https://www.fastcgi.com/drupal/node/5?q=node/10

Also have you tried to update your php version in cPanel?

Obviously, they have no idea!

So what do we do next? Does that mean we must stop using JetPack?!

Henry

Hi all,

That’s interesting; both of you are on the same host. Would you mind sending in a debug report from your sites?

1) Go to the Jetpack page in your dashboard.
2) Click on “Help” tab in the upper right side of the page and click the link for “Jetpack Debugging Center.”
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button.

Thanks!

Hello Richard,

Once again, thanks for your reactivity and for your fast reply.

I’ll do what you ask and revert back to you. In the meantime, here is another reply that I have just received from WebHostingHub:

Hello Henry,

Thank you for contacting us. I apologize for the inconvenience that this has caused, but unfortunately on a shared server we will be unable to make those adjustments. The server uses suphp and we will not be able to change this due to the amount of accounts that it will affect. I do apologize for the inconvenience and I do understand the importance of JetPack to a WordPress site.

Here is a link that might help with alternatives if the JetPack is vital to your site’s functionality:

https://www.webhostinghub.com/alternatives/

Please let us know if you have any further questions; we are more than happy to help.

So it would seem this fix can’t be done on a shared server. Are they talking BS or is this true?

And, if it’s true, how do we get JetPack running again?

Best Regards,

Henry

Hi Henry,

One thing to try: manually delete the plugin and upload the new version via FTP. If it doesn’t work or it brings down your site, you can delete the plugin files, also by FTP. Let me know if that workaround solves it for you!

Hello Richard,

Did points (1) and (2) of what you wrote earlier. I got an error message on this page https://www.darloup.com/blog/wp-admin/admin.php?page=jetpack-debugger

Jetpack Debug
Test de la compatibilité de votre site avec Jetpack en cours…
Votre site ne semble pas être capable de communiquer avec Jetpack.

Translated into English, it means:

Jetpack Debug
Testing compatibility of your site with Jetpack…
Your site appears unable to communicate with Jetpack.

I’ll check the installed extensions…

Best Regards,

Henry

Hello Richard,

Where do I find the ftp files for downloading?

I have just received a new mail from WHH. Here is what it says:

Hello Henry,

Thank you for contacting us.

I’m sorry for the confusion, it looks like our support team were thrown off track by the wordpress thread, I believe I have a solution for you. Our server runs suphp, not fastcgi so everything suggested by in the article was misleading to the actual problem & solution. Updating this plugin should work properly on the server and we are able to assist with this. The error message from your screenshot appears to indicate that wordpress is having trouble writing to the /tmp/ directory. This is a fairly common error. I have attempted to fix the error you are receiving by adding the following line to your wp-config.php file. (/home/darlou5/public_html/darloup.com/blog/wp-config.php)

Added line: define(‘WP_TEMP_DIR’,’/home/darlou5/tmp/’);

This will most likely fix the error you are experiencing although we can look into this further if it does not. If you are still encountering an error we will need to be able to replicate the error message in order to troubleshoot further. To replicate we will need a wordpress user and password in order to login to your dashboard and test the upgrade of the plugin.

I’m going to see if it works and will let you know.

Hello Richard and Bill,

Well, it looked as if WHH found the solution after all.

All that is needed is to add

define('WP_TEMP_DIR','/home/darlou5/tmp/');

in the wp-config.php file.

I then managed to update to version 2.8 of Jetpack without any problem.

Bill, you can mark this topic as solved!

Best regards to both of you,

Henry

They looked pretty quick to suggest we leave. lol maybe I will. Hear good things about Bluehost. Don’t know anything about PHP files, so this might be interesting.

Thanks,
Bill

Or you could ask them to do it for you?

Just tell them to add this one line:

define('WP_TEMP_DIR','/home/darlou5/tmp/');

in the in the wp-config.php file.

Naturally, darlou5 must be replaced with your own path.

After all, you pay them to have access to their support department!

Thanks for this update and information. Out of curiosity, I wonder if you had any difficulty updating any other plugins prior to this issue?