Update from 1.3.7 to 2.2.3 Breaks CF7 Forms

Hi @jchally,

Please list all plugins you have installed on your website?

Anti-Spam by CleanTalk
Autoptimize
Better Search Replace Pro
CAOS
Compress JPEG & PNG images
Contact Form 7
Contact Form 7 Conditional Fields Pro
Contact Form 7 Storage
Divi Bars
Divi Overlays
iThemes Security Pro
MailPoet 3 (New)
MailPoet 3 Premium (New)
Redirection for Contact Form 7 – There is a new version of Redirection for Contact Form 7 available.?View version 2.2.4 details?or?update now.
Select Safe SVG
SendGrid
Simple Tooltips
TablePress
TablePress Extension: Responsive Tables
Tidio Chat
UpdraftPlus – Backup/Restore
Widget Logic
WP Fastest Cache
WP Fastest Cache Premium
WP-Optimize Premium – Clean, Compress, Cache
Select WP-Polls
Select Yoast Duplicate Post
Select Yoast SEO Premium

Please try to update to version 2.2.4 and give us an update if everything works for you now. Don’t forget to clear cache in your caching plugins.

Thank you.

• This reply was modified 4 years, 1 month ago by Yuval.
• This reply was modified 4 years, 1 month ago by Yuval.

This breaks form submission with “One or more fields have an error. Please check and try again.”

2.2.3 works for my websites (about 8) but 2.2.4 breaks the 2 that have upgraded…no redirects migrated for those 2 websites: cleanroomsupplies.com and eggersmannusa.com

these are 2 different themes with a large variety of plugins…the only 2 websites that have upgraded to 2.2.4 and both have no form redirects. Please advise.

@yuvalsabar

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.
The same implies to asking for User site data (Their database and complete file archive)

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Also, please read this article on the nuances of such a request.

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Given the number of such review replies you’ve posted, you’ve been placed on “modwatch” until we’re convinced such postings have stopped. Your account has *not* been banned, we just want to check things for a while before they’re public. If you wish to take issue with this, contact moderators via the #forums channel on slack (https://make.www.ads-software.com/slack)

@seobuzzim

Please read the big warning message above.
You should NOT have sent your site data,
You should NOT have sent any access tokens.

Hello Yui,

Thank you for pointing out that issue,
It is all of course under good intensions in order to assist the users.
but we understand the point and We will stop asking for theses deatils..

Thanks

Hello. Should I have my own thread? I am not sure how to get this fixed. My techs have not moved forward to revert as they say it will require a staged website and time that clients must pay for. So, I really need to know when you will be releasing a fix for 2.2.4 that breaks the redirects (leaving no conversion data in Google Analytics for these websites for paid ads for days now). The 2 websites in which I have no redirects shown are cleanroomsupplies.com and eggersmannusa.com. Thankfully all other websites are on 2.2.3 or before 2.2 so that the redirects are workign.

Please update to latest version – 2.2.5.