Update from 3.2.3 to 4.0.1: Payment processing failed. Please retry.

If you have anything that changes the checkout fields or does any sort of redirects when people purchase is what we’ve seen so far to cause the issue.

Also @dcumpton, if you have 4.0.2 installed, can you ensure logging is enabled and take a look at the Stripe logs under WooCommerce > Status > Logs and let us know if there are any indicators of what went wrong?

Thanks,

Thank you for your replies.

@royho, I had a 3rd party form validation script running on the checkout form, I disabled it, but still getting the same error.

I am also using Stripe Checkout, so I believe the redirect to /order-received should be default behavior, but is not happening due to error.

I have also confirmed that there are no JS errors in the console.

@dougaitken, I am seeing this error consistently in logs:

Error: stdClass Object
(
[token_id] =>
[customer] =>
[source] =>
)

Can you try adding this to your functions.php file add_filter( 'wc_stripe_use_elements_checkout_form', '__return_false' );

Had exactly the same issue, seems like the updated version 4.0.3 released today has it fixed.. at least my test order after the gateway update to 4.0.3 went through.

• This reply was modified 6 years, 10 months ago by Jan Zikmund.

Hi @dcumpton,

Can you please update to the most recent version 4.0.3 of Stripe and check if the issue persists?

Cheers!

Hi Praveen,
I have updated to Woocomerce Stripe Version 4.0.3 but I still get the same error and the same log entry when trying to pay via Credit Card in Test Mode.

01-22-2018 @ 09:53:36 – ====Start Log====
Error: stdClass Object
(
[token_id] =>
[customer] =>
[source] =>
)

====End Log====

The payment via Stripe SOFORT in the Test Mode works fine.

You can access the test frontend here:
https://test.obsthof-am-steinberg.de

Thanks for your support.
Oliver

Same issue here.

@spraveenitpro, I have updated to 4.0.3 and I am still getting the same error:

Error: stdClass Object
(
[token_id] =>
[customer] =>
[source] =>
)

@royho, removing the stripe checkout form does not look to be working in version 4.0.2 or 4.0.3.

I have also confirmed that I have the Stripe webhook active in my Stripe settings.

Thanks.

@dcumpton, check that you haven’t mixed up your test keys with live keys. Try emptying it out and re-pasting it in.

@royho, I have confirmed this, still getting same error:

01-22-2018 @ 11:23:23 – ====Start Log====
Error: stdClass Object
(
[token_id] =>
[customer] =>
[source] =>
)

====End Log====

@dcumpton perhaps you want to post a link so we can take a look?

@dcumpton, So I am seeing several JS errors on your site which can be the culprit. try turning off your custom login plugin. Re-test.

@dcumpton, Another error is related to something perhaps named “PubNation”?? Turn that off too.

@royho, I have resolved all js errors and still getting the same Stripe gateway error in WooCommerce logs.

Please note, those same js errors did not impact this plugin when running 3.2.3.