Update has broken contact form7 form with ‘Select’ function

  • Resolved iambic

    (@iambic)


    2 years, 10 months ago

    Hi folks,

    I’ve recently updated Sydney and think I have everything back to how I wanted it to work apart from one thing.

    I have two contact form 7 forms. One is a simple contact form (https://sandyridgerental.com/contact/) that continues to work correctly and mails are sent etc.

    The second is a simple reservation form (https://sandyridgerental.com/reservation/). In this case clicking Submit just leads to the spinning wheel remaining until I navigate off the page. Looking at the data collected using Contact Form DB I can see the other data (text fields, dates etc.) have all been collected and stored but not anything from the ‘select’ fields. If I remove the ‘select’ fields from the form then everything works correctly.

    Does anyone have any idea?

    Tony.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @iambic,

    I am sorry to hear about the trouble with your form.

    I tried the form on your contact page. It brings me a “Thank you for your message. It has been sent.” after sending a message. I guess it works fine.

    … have all been collected and stored but not anything from the ‘select’ fields. If I remove the ‘select’ fields from the form then everything works correctly.

    Seems likely direct checking with the exact copy of that form is required. But, before doing so, can you try recreating the form an a new blank page. Run your test with it to help verify whether the issue only presents with particular setting on a specific page or not.

    Also, I noticed you’re using a child theme. There might be an incompatibility issue with it while running the latest version of the main theme. To verify this, please disable child theme and switch to Sydney. And run your test with the form. To do this privately (only visible to site administrator while logged in), enable troubleshooting mode with this plugin.

    Let me know your views.

    Regards,
    Kharis

    Thread Starter iambic

    (@iambic)

    Hi Kharis,

    Thanks. I recevied your message from the contact form fine.

    can you try recreating the form an a new blank page. Run your test with it to help verify whether the issue only presents with particular setting on a specific page or not.

    I created a new blank page and added the existing cont form 7 form to it, this had no effect.

    Also, I noticed you’re using a child theme. There might be an incompatibility issue with it while running the latest version of the main theme. To verify this, please disable child theme and switch to Sydney. And run your test with the form.

    I disabled the child theme and switched to Sydney while in troubleshooting mode and activated the necessary plug-ins, again this unfortunately still had no effect.

    I then tried to downgrade to the previous version of contact form 7 (5.5.3) in case that was at fault, but that didn’t work either.

    Regards, Tony.

    Hi @iambic,

    Thank you for checking as requested.

    Can you share your exported form to replicate, so I can do direct troubleshooting with my test site?

    Also, please provide your site’s info, that you can get from yoursite.com/wp-admin/site-health.php?tab=debug. That information will be useful for us in troubleshooting your issue.

    Regards,
    Kharis

    Thread Starter iambic

    (@iambic)

    Thanks for your time Kharis, much appreciated.

    Can you share your exported form to replicate, so I can do direct troubleshooting with my test site?

    As below. I also tried to delete the form and recreate it from a back up from a year or so ago, hence why the creation date is yesterday.

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<pubDate>Wed, 26 Jan 2022 11:27:20 +0000</pubDate>

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<label><font color="DarkOrange">Contact/Personal Details</font></label>
<div class="form-row">
<div class="column-half">First Name [text* reserve-first-name]</div>
<div class="column-half">Last Name [text* reserve-last-name]</div>
</div>
<div class="form-row">
<div class="column-half">Email [email* reserve-email]</div>
<div class="column-half">Phone [text* reserve-telephone]</div>
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<div class="form-row">
<div class="column-half">Address Line 1 [text* reserve-address-1]</div>
<div class="column-half">Address Line 2 [text reserve-address-2]</div>
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<div class="form-row">
<div class="column-half">City [text* reserve-city]</div>
<div class="column-half">County / State / Province [text reserve-county]</div>
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<div class="form-row">
<div class="column-half">Postal / Zip Code [text reserve-postcode]</div>
<div class="column-half">Country [text* reserve-country]</div>
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<label><font color="DarkOrange">Stay Details</font></label>
<div class="form-row">
<div class="column-half">Arrival Date (4 p.m. check-in)  [date* reserve-arrival min-date:today+2 max-date:today+1095] </div>
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[submit "RESERVE"]
1
New Sevilla Reservation * [reserve-first-name] [reserve-last-name] * [_format_reserve-arrival "jS F Y"] to [_format_reserve-departure "jS F Y"]
Sevilla Website Reservations <[email protected]>
[email protected]
I would like to make the following reservation for Sevilla. 

<font color="DarkBlue"><b>Contact Details</b></font>

<b>Name:</b> [reserve-first-name] [reserve-last-name]
<b>e-mail:</b> [reserve-email]
<b>Telephone:</b> [reserve-telephone]
<b>Address:</b> [reserve-address-1], 
                            [reserve-address-2], 
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                            [reserve-postcode], 
                            [reserve-country]

<font color="DarkBlue"><b>Stay Details</b></font>

<b>Arrival Date (4 p.m.. check-in):</b> [_format_reserve-arrival "l, jS F Y"] 
<b>Departure Date (11 a.m.. check-out):</b> [_format_reserve-departure "l, jS F Y"]
<b>No. of Adults Staying:</b> [reserve-adults]
<b>No. of Children Staying:</b> [reserve-children]

<font color="DarkBlue"><b>Optional Items:</b></font>
<b>Pool/Spa Heating:</b> [reserve-pool]

<font color="DarkBlue"><b>Terms & Conditions</b></font>
I confirm that I have read and accept all of the terms and conditions of booking

[reserve-first-name] [reserve-last-name]

<a href="https://www.sandyridgerental.com"><img src="https://sandyridgerental.com/sevilla-wp/wp-content/uploads/2017/01/transparent-logo-150x150.gif/" height="100" width="100"></a>
Reply-To: [reserve-email]

1

1
Your Sevilla Reservation for [_format_reserve-arrival "jS F Y"] to [_format_reserve-departure "jS F Y"]
Sevilla Website Reservations <[email protected]>
[reserve-email]
Dear [reserve-first-name],

Many thanks for the reservation for Sevilla you have requested as detailed below.

<font color="DarkBlue"><b>Contact Details</b></font>

<b>Name:</b> [reserve-first-name] [reserve-last-name]
<b>e-mail:</b> [reserve-email]
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<b>No. of Adults Staying:</b> [reserve-adults]
<b>No. of Children Staying:</b> [reserve-children]

<font color="DarkBlue"><b>Optional Items:</b></font>
<b>Pool/Spa Heating:</b> [reserve-pool]

<font color="DarkBlue"><b>Terms & Conditions</b></font>
I confirm that I have read and accept all of the terms and conditions of booking

We will contact our management company to confirm the reservation in their system and be in touch with all the details as soon as possible.

Regards,

<b>Tony Blackman</b>

<font color="DarkBlue"><b>web</b></font>  sandyridgerental.com
<font color="DarkBlue"><b>e-mail</b></font> [email protected]

<a href="https://www.sandyridgerental.com"><img src="https://sandyridgerental.com/sevilla-wp/wp-content/uploads/2017/01/transparent-logo-150x150.gif/" height="100" width="100"></a>
Reply-To: [email protected]

1

Thank you for your reservation. It has been sent and we will respond to you shortly.
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One or more fields have an error. Please check and try again.
There was an error trying to send your message. Please try again later.
You must accept the terms and conditions before sending your message.
The field is required.
The field is too long.
The field is too short.
There was an unknown error uploading the file.
You are not allowed to upload files of this type.
The file is too big.
There was an error uploading the file.
The date format is incorrect.
The date is before the earliest one allowed.
The date is after the latest one allowed.
The number format is invalid.
The number is smaller than the minimum allowed.
The number is larger than the maximum allowed.
The answer to the quiz is incorrect.
The e-mail address entered is invalid.
The URL is invalid.
The telephone number is invalid.
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<label><font color="DarkOrange">Contact/Personal Details</font></label>
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<div class="column-half">Last Name [text* reserve-last-name]</div>
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<label><font color="DarkOrange">Stay Details</font></label>
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<div class="form-row">
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&nbsp &nbsp [acceptance reserve-acceptance] I confirm that I have read and accept all of the <a href="https://sandyridgerental.com/terms-and-conditions/">Terms and Conditions</a> of booking
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Many thanks for the reservation for Sevilla you have requested as detailed below.

<font color="DarkBlue"><b>Contact Details</b></font>

<b>Name:</b> [reserve-first-name] [reserve-last-name]
<b>e-mail:</b> [reserve-email]
<b>Telephone:</b> [reserve-telephone]
<b>Address:</b> [reserve-address-1], 
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                            [reserve-postcode], 
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<font color="DarkBlue"><b>Stay Details</b></font>

<b>Arrival Date (4 p.m. check-in):</b> [_format_reserve-arrival "l, jS F Y"] 
<b>Departure Date (11 a.m. check-out):</b> [_format_reserve-departure "l, jS F Y"]
<b>No. of Adults Staying:</b> [reserve-adults]
<b>No. of Children Staying:</b> [reserve-children]

<font color="DarkBlue"><b>Optional Items:</b></font>
<b>Pool/Spa Heating:</b> [reserve-pool]

<font color="DarkBlue"><b>Terms & Conditions</b></font>
I confirm that I have read and accept all of the terms and conditions of booking

We will contact our management company to confirm the reservation in their system and be in touch with all the details as soon as possible.

Regards,

<b>Tony Blackman</b>

<font color="DarkBlue"><b>web</b></font>  sandyridgerental.com
<font color="DarkBlue"><b>e-mail</b></font> [email protected]

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<font color="DarkBlue"><b>Contact Details</b></font>

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<b>e-mail:</b> [reserve-email]
<b>Telephone:</b> [reserve-telephone]
<b>Address:</b> [reserve-address-1], 
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<font color="DarkBlue"><b>Stay Details</b></font>

<b>Arrival Date (4 p.m.. check-in):</b> [_format_reserve-arrival "l, jS F Y"] 
<b>Departure Date (11 a.m.. check-out):</b> [_format_reserve-departure "l, jS F Y"]
<b>No. of Adults Staying:</b> [reserve-adults]
<b>No. of Children Staying:</b> [reserve-children]

<font color="DarkBlue"><b>Optional Items:</b></font>
<b>Pool/Spa Heating:</b> [reserve-pool]

<font color="DarkBlue"><b>Terms & Conditions</b></font>
I confirm that I have read and accept all of the terms and conditions of booking

[reserve-first-name] [reserve-last-name]

<a href="https://www.sandyridgerental.com"><img src="https://sandyridgerental.com/sevilla-wp/wp-content/uploads/2017/01/transparent-logo-150x150.gif/" height="100" width="100"></a>";s:18:"additional_headers";s:25:"Reply-To: [reserve-email]";s:11:"attachments";s:0:"";s:8:"use_html";b:1;s:13:"exclude_blank";b:0;}]]>
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<link>https://sandyridgerental.com/?post_type=wpcf7_contact_form&p=12200</link>

<pubDate>Wed, 26 Jan 2022 11:34:21 +0000</pubDate>

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<div class="form-row">
<div class="column-half">First Name [text* contact-first-name]</div>
<div class="column-half">Last Name [text* contact-last-name]</div>
</div>

<div class="form-row">
<div class="column-half">Email [email* contact-email]</div>
<div class="column-half">Phone [text* contact-phone]</div>
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1
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[email protected]
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[contact-message]

<a href="https://www.sandyridgerental.com"><img src="https://sandyridgerental.com/sevilla-wp/wp-content/uploads/2022/01/transparent-logo.gif" height="100" width="100"></a>
Reply-To: [contact-email]

1

1
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Sevilla Website Enquiry <[email protected]>
[contact-email]
Dear [contact-first-name],

Many thanks for your message as below:

<b>Subject:</b> [contact-subject]
<b>Message Sent</b>
________________________________
[contact-message]
________________________________

Your message has been sent and we will be in touch soon.

Regards,

<b>Tony Blackman</b>

<font color="DarkBlue"><b>web</b></font>  sandyridgerental.com
<font color="DarkBlue"><b>e-mail</b></font> [email protected]

<a href="https://www.sandyridgerental.com"><img src="https://sandyridgerental.com/sevilla-wp/wp-content/uploads/2022/01/transparent-logo.gif" height="100" width="100"></a>
Reply-To: [email protected]

1

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The answer to the quiz is incorrect.
The e-mail address entered is invalid.
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Your message has been sent and we will be in touch soon.

Regards,

<b>Tony Blackman</b>

<font color="DarkBlue"><b>web</b></font>  sandyridgerental.com
<font color="DarkBlue"><b>e-mail</b></font> [email protected]

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    Also, please provide your site’s info, that you can get from yoursite.com/wp-admin/site-health.php?tab=debug.

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version: 5.9
site_language: en_GB
user_language: en_GB
timezone: +00:00
permalink: /%postname%/
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multisite: false
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blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 1
dotorg_communication: true

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uploads_path: /home/iambicdx/sandyridgerental.com/sevilla-wp/wp-content/uploads
uploads_size: 194.85 MB (204318152 bytes)
themes_path: /home/iambicdx/sandyridgerental.com/sevilla-wp/wp-content/themes
themes_size: 12.07 MB (12657260 bytes)
plugins_path: /home/iambicdx/sandyridgerental.com/sevilla-wp/wp-content/plugins
plugins_size: 99.77 MB (104618052 bytes)
database_size: 31.72 MB (33261818 bytes)
total_size: 615.48 MB (645374397 bytes)

### wp-active-theme ###

name: sydney-child (sydney-child)
version: undefined
author: iambic
author_website: (undefined)
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theme_path: /home/iambicdx/sandyridgerental.com/sevilla-wp/wp-content/themes/sydney-child
auto_update: Disabled

### wp-parent-theme ###

name: Sydney (sydney)
version: 2.0
author: aThemes
author_website: https://athemes.com
theme_path: /home/iambicdx/sandyridgerental.com/sevilla-wp/wp-content/themes/sydney
auto_update: Disabled

### wp-themes-inactive (2) ###

Twenty Twenty-One: version: 1.4, author: the WordPress team (latest version: 1.5), Auto-updates disabled
Twenty Twenty-Two: version: 1.0, author: the WordPress team, Auto-updates disabled

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Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2

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Contact Form 7: version: 5.5.3, author: Takayuki Miyoshi (latest version: 5.5.4), Auto-updates disabled
Contact Form DB: version: 2.10.29, author: Michael Simpson, Auto-updates disabled
Content Reveal: version: 2.3.3, author: David Artiss, Auto-updates disabled
Database Backup for WordPress: version: 2.5.1, author: Delicious Brains, Auto-updates disabled
Duplicator: version: 1.4.3, author: Snap Creek, Auto-updates disabled
Flamingo: version: 2.2.3, author: Takayuki Miyoshi, Auto-updates disabled
Google Apps Login: version: 3.4.4, author: Lever Technology LLC, Auto-updates disabled
Google Drive Embedder: version: 5.2.3, author: Lever Technology LLC, Auto-updates disabled
Gutenberg: version: 12.4.1, author: Gutenberg Team, Auto-updates disabled
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Loginizer: version: 1.7.0, author: Softaculous, Auto-updates disabled
MapPress Maps for WordPress: version: 2.73.9, author: Chris Richardson, Auto-updates disabled
NextGEN Gallery: version: 3.22, author: Imagely, Auto-updates disabled
One-Click Child Theme: version: 1.6, author: tychay, Auto-updates disabled
Open External Links in a New Window: version: 1.42, author: WebFactory Ltd, Auto-updates disabled
Pretty Links: version: 3.2.4, author: Pretty Links, Auto-updates disabled
Print, PDF & Email by PrintFriendly: version: 5.2.1, author: Print, PDF, & Email by PrintFriendly, Auto-updates disabled
Simple Custom CSS: version: 4.0.5, author: John Regan, Auto-updates disabled
Simple Page Sidebars: version: 1.2.1, author: Cedaro, Auto-updates disabled
Slugs Manager: version: 2.6.0, author: Algoritmika Ltd, Auto-updates disabled
Smush: version: 3.9.5, author: WPMU DEV, Auto-updates disabled
TablePress: version: 1.14, author: Tobias B?thge, Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 1.22.1, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
Velvet Blues Update URLs: version: 3.2.10, author: VelvetBlues.com, Auto-updates disabled
VR Calendar Free Dual: version: 2.2.0, author: Innate Images, LLC, Auto-updates disabled
WP Clone: version: 2.3.3, author: Migrate, Auto-updates disabled

### wp-media ###

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file_uploads: File uploads is turned off
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upload_max_filesize: 2M
max_effective_size: 2 MB
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gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

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server_architecture: Linux 3.10.0-1160.45.1.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.0.15 64bit
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time_limit: 30
memory_limit: 256M
max_input_time: 60
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pretty_permalinks: true
htaccess_extra_rules: false

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client_version: mysqlnd 8.0.15
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WP_PLUGIN_DIR: /home/iambicdx/sandyridgerental.com/sevilla-wp/wp-content/plugins
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wordpress: writable
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uploads: writable
plugins: writable
themes: writable
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    Thread Starter iambic

    (@iambic)

    Resolved: I deactivated Contact Form DB. I have now replaced with Advanced CF7 DB and everything is working as was. Guessing that it was the upgrade of CF7 that I did around the same time as the Sydney upgrade that killed Contact Form DB for me.

    I am now having the same problem… I have been using the plug in “Contact Form 7”. The form is only allowing the upload of JPG files, not Word or PDF. Is it easy to switch to a different contact form builder like WPForm’s “Contact Form” plugin? Will I lose the information I put into my current contact forms?

    Hi @dawngold,

    Just FYI, accepted file types to upload is not the scope of Sydney theme can do. Because we don’t make any changes with it in the theme.

    For your issue, my guess you are running a site under WordPress multisite, which the setting for accepted file types is set manually under network site’s dashboard > Settings > Network Settings > Upload Settings > Upload file types. Refer to this screenshot for visual guide.

    • This reply was modified 2 years, 4 months ago by Kharis Sulistiyono. Reason: Add screenshot
Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Update has broken contact form7 form with ‘Select’ function’ is closed to new replies.