• Resolved Tevya

    (@thefiddler)


    When I try to update 2.3.5 to 3.0.4 the front-end of my site 500 errors. Admin still works fine, but the front is broken.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Christine

    (@cdegraff1)

    First, let me apologize for the chaos the update has caused. As much as we test prior to releasing a new version of Social Warfare, there are always variables we can’t account for until we get reports from our users.

    Version 3.0.4 is available and should resolve issues with (1) pages and posts loading blank, (2) fatal errors, and (3) warnings showing on the front end. There are still some bugs we are working on, but 3.0.4 should not crash your site.

    BOTH PLUGINS will need to be updated – please follow these steps:

    (1) Access your site files via FTP or your host’s file manager if you can’t delete the plugins through your site dashboard. You want to delete /wp-content/plugins/social-warfare/ (the whole folder) and /wp-content/plugins/social-warfare-pro/ (the whole folder) if you use Social Warfare Pro.

    (2) After deleting, go to Plugins > Add New and search for Social Warfare. You should see version 3.0.4 available.

    (3) Visit this link to download Social Warfare Pro version 3.0.4: https://warfareplugins.com/updates/social-warfare-pro/social-warfare-pro.zip

    (4) After updating and activating both plugins, clear any caching plugins, Cloudflare, CDNs, Autoptimize, etc. completely.

    (5) Check the front end view of your site to make sure there are no errors. If you see errors, please submit a support ticket to [email protected] so we can track them and assign them to our developers.

    The 3.0.4 update, which is available now for both plugins, should be stable enough not to cause errors, though you may notice some other bugs. I assure you that we are working around the clock and will push out a new update as soon as possible to address those issues.

    Sincerely,
    Christine

    Thread Starter Tevya

    (@thefiddler)

    Thanks! What if we’re only using the free version? Still delete and re-install that?

    Plugin Contributor Christine

    (@cdegraff1)

    Do you have access to your logs? Is there any other error message you can give to me that I can pass along to our developers?

    Thread Starter Tevya

    (@thefiddler)

    I messaged on my ticket. It was a conflict of some sort with this plugin: https://www.ads-software.com/plugins/add-on-woocommerce-mailpoet/

    Disabling it appears to have allowed Social Warfare to complete it’s upgrade process and then everything was fine. I didn’t try reactivating the WC MailPoet addon plugin though. So not sure if both could run together or not…?

    Plugin Contributor Christine

    (@cdegraff1)

    Interesting…

    Okay, if you submitted a ticket, our developer is aware of the issue.

    Thanks so much for letting us know.
    Christine

    Plugin Contributor Christine

    (@cdegraff1)

    This should be resolved in our Monday release.

Viewing 6 replies - 1 through 6 (of 6 total)
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