Update issue

Hey @napalmx37,

Are you getting any errors on your website? What exactly is happening? Let us know!

If I try to make edits to a page, I update, and the site promptly gives the following error “There has been a critical error on this website.”

If I then deactivate Otter, the site comes up immediately

Hey @napalmx37,

In your WordPress, can you turn on debugging? Here’s how you can do it: https://www.ads-software.com/support/article/debugging-in-wordpress/

After that, you should be able to get some sort of errors in your wp-content/debug.log file. Can you send us that so we could see what’s causing your site to break?

I’ve uploaded the debugging in wp-config, but there’s no log file.

@napalmx37 Can you contact us at [email protected] and mention the ticket to be assigned to me? Thank you!