Update made upload image tab disappear

  • Resolved Wp_begginer_pri

    (@wp_begginer_pri)


    9 years, 3 months ago

    Hello,

    I tested the old version of the plugin(1.0+) in my test environment and installed my live site with the old version. I use JUSTWRITE theme and everything was working fine.

    Before when I wanted to add images, I would click on add images and in the new box which would open, there would be an upload image button in blue.

    After updating live site( to ver 1.1.1), I cannot see the upload tab or any link to the media library. I updated the test environment and noticed the same issue after the update. Please find screen shot here : https://snag.gy/CHeE2.jpg

    Could you please provide a fix as the plugin has become useless with the loss of ability to add images to the slider. I re-installed it and even deactivated/activated it to check the issue. I will try from a different browser just in case but I do not think it is a fix as the test environment developed the same issue right after updating.

    Unfortunately I did not use the plugin until today with version 1.1.1 in live environment. I had installed in test environment using 1.0+ which was working until update to 1.1.1 which confirmed that the update somehow broke the functionality.

    Thank you in advance.

    Best,

    https://www.ads-software.com/plugins/slider-wd/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sona

    (@support-web-dorado)

    Dear Wp_begginer_pri,

    As you can see two buttons which should be located to the right with icons are visible as two lines below. Most likely your theme is messing the appearance. We might require you to contact us at support[at]web-dorado.com. Thank you.

    Thread Starter Wp_begginer_pri

    (@wp_begginer_pri)

    Thank you. I think you are right about the theme. Will contact after taking to IT.

    Best,

Viewing 2 replies - 1 through 2 (of 2 total)
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