Update makes you buy the plugin to use your site.

Thanks for the feedback on the latest version.

We want to clarify. No buy subscription is required for the site to be unlocked. The website when closed is not locked based upon the new behavior. We provide the dismiss functionality allowing a customer to hide the notification temporarily with a fixed 5 second dismiss duration and continue viewing the site. You also have the option to manage the notification trigger time by site visit or page visit. However, yes changing the duration of the dismiss time once the notification has occurred and behavior settings is a premium setting.

We continue to be committed to the development of Free and Premium features, including the release yesterday of more Free based features for the notification trigger timer and a management mode for content creators. We hope the community can understand and support our efforts to maintain the plugin.

If you decide the plugin is no longer a good fit, we understand and respect the decision to leave a review, delete or revert to a previous version.

Sure, I suppose my wording is too harsh, but a popup every 5 seconds that covers the screen does make it functionally locked.

I respect your decision, but I disagree with the claim that it is still free as again, the site is quite unusable if the shop part is closed.

I do not fault you for your decision, but it is not something that I can use and the model of still claiming it to be free feels to still warrant my rating.

I did really enjoy your plugin and hope that you reconsider the popup (or have an un-dismissable banner) and I will keep an eye on the plugin to see if I can use it in the future.

At the time the cost of the plugin is just greater than the value we get.

Thank you for your work though.
Nick

We respectfully?disagree that the words are not harsh, but misleading to other?members viewing the review. As a developer contributing to the WordPress community, you get accustomed to harsh feedback, especially when releasing updates and balancing a free version and premium version that allows us to continue providing the free version in general with release updates.?

We can accept harsh feedback, we can accept 1 star reviews and we welcome feedback to help improve both the free and premium offerings, but we also want to make sure the clarification on a lock is clear as we take this seriously,?specifically this title of ‘Update makes you buy the plugin to use your site.’ is false and misleading.

The reason we wanted to clarify the words in the review. Using the Alert Box notification behavior, the 5 second duration does remind the customer the store is closed, but does still allow the customer to continue shopping, depending on the trigger settings by?site or page, you can decide how the customer experiences that notification on the site. The management mode included with the free version allows admins and content creators to freely use and manage the site without an interaction with the notification during a closed state.?

We accept and thank you for sharing this dismiss behavior will limit the customers’ experience for a closed store shopping experience. We also accept this is not the desired customer closed shopping experience you would like for the free version. However, there is no requirement for a purchase or unlocking of the site for use of the plugin during a closed status. We want this to be clear. As we have done for all reviews and support topics related to this new?release, we will continue to review the feedback from the community. We work hard to balance free and premium features which also allow us to continue to provide support and development to the plugin with each more?frequent WordPress and WooCommerce release. Thank you for the review.?

@njsteffey you were not being harsh. When a developer releases a product and then releases updates to make the plugin so bad that it makes the user experience so bad that it makes the website not functional it is actually looked down upon. Now our clients and users think we decided to give them a bad user experience. It messes with our reputation.

What they have done is make the plugin turn your website into something unusable to the point that you are forced to purchase their plugin. Trigger a popup every 10 seconds, turn a banner into a modal, and having it where the admins couldn’t use the website before this latest update.

What’s truly scary is what are they going to do with their other plugins? Are they going to pull something like this on all their products? There is a trust issue now.