Update not possible

  • Resolved SEKTOR7

    (@sektor7)


    6 years, 4 months ago

    Hi there,

    since a couple of month it is not possible to update nextgen gallery.

    We are using the WordPress-Toolkit on Plesk for Windows. Also if you logged in directly you can’t perform an Update.

    I′ve checked all permissions twice. I′ve deleted the whole plugin directory and tried to reinstall it.

    Every time we get the same error message:

    Installation failed or update failed. Can’t copy a file.

    Installation fehlgeschlagen: Die Datei konnte nicht kopiert werden. nextgen-gallery/products/photocrati_nextgen/modules/nextgen_addgallery_page/static/plupload-2.1.1/jquery.plupload.queue/css/jquery.plupload.queue.css

    The problem is on 3 different domains on this server.

    Best Regards
    Martin

    • This topic was modified 6 years, 4 months ago by SEKTOR7.
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  • Plugin Contributor Imagely

    (@imagely)

    Hi Martin,

    I am sorry to hear of the encountered issue. I would suggest updating NextGen by FTP by uploading the unzipped nextgen-gallery folder to “wp-content/plugins” folder ( please make sure that the plugin’s folder has been priorly removed )

    As an alternate option, you can just contact your hosting provider’s support and ask them to check and make sure that the plugins folder is writable.

    Hope this helps,
    Mihai

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!

    – Gaby, Customer Support

Viewing 2 replies - 1 through 2 (of 2 total)
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