Update plugin from 3.6.3 to 4.0.11, data not store and form reset on submit

  • Resolved thim00

    (@thim00)


    1 month, 2 weeks ago

    Hi, since the update, I can’t submit the forms.

    When I click on the submit button, the data aren’t store and the form is reset.

    Do you know why I have this problem since de update please?

    • This topic was modified 1 month, 2 weeks ago by thim00.
    • This topic was modified 1 month, 2 weeks ago by thim00.
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  • Plugin Support Saiful Islam

    (@saifislam01)

    Hi @thim00,

    Thank you for reaching out to us.

    I’m sorry to hear you’re experiencing issues with form submission after the recent update. Based on your description, it seems that the form data isn’t being stored and the form is resetting upon submission. This can be caused by several factors, and I’d like to help troubleshoot this for you.

    Here are a few things you can check:

    1. Sometimes, conflicts between plugins or themes can cause JavaScript errors, which may prevent the form from submitting correctly. I recommend checking your browser’s console (press F12 or right-click and select “Inspect”) for any errors when submitting the form.
    2. It’s possible that another plugin might be causing a conflict after the update. You can test this by temporarily deactivating other plugins and then checking if the form submission works.
    3. Sometimes, themes can also interfere with plugins after updates. You can temporarily switch to a default WordPress theme like “Twenty Twenty-Three” to see if the issue persists.

    Please try these steps, and let me know what you find. If the issue persists, feel free to reach out with this information, and I’ll be happy to assist you further.

    Best regards,

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