• Resolved xoo-design

    (@lucklocal_tx)


    After updating (06/28/2023 Update Version 2.0.0) , my custom fonts are not active anymore. Also when i try to edit my fonts, i get just an empty page. How i can download the previous version?

Viewing 15 replies - 1 through 15 (of 21 total)
  • Hey, download the plugin WP Rollback.

    • This reply was modified 1 year, 3 months ago by arminsyon.
    Thread Starter xoo-design

    (@lucklocal_tx)

    Nice arminsyon, that was working. Thanks so much.

    Same problem here, edit fonts not possible anymore. The plugin changed font weight after updating…

    Same problem here.

    Thanks to arminsyon: WP Rollback worked for my site.

    Hello @lucklocal_tx / otheres,

    Apologies for the inconvenience!

    Our development team is actively investigating the issue and working on a hot-fix update to address it promptly. We appreciate your patience in the matter.

    If you encountered any specific errors or have additional details regarding the problem, please feel free to share them with us at [email protected]. Kindly mention this support topic in your email, so we can provide you with appropriate assistance. We will be able to provide a development version to assist if necessary to confirm at your end.

    Thank you for bringing this to our attention, and we look forward to hearing from you soon.

    Same here, I need to Roll Back.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi guys,

    Are you still facing the problem with the latest current version? Just in case you are not aware, we had released a hotfix.

    Please let us know.

    Kind regards,
    Herman ??

    Thread Starter xoo-design

    (@lucklocal_tx)

    Hello @bsfherman

    yes, still an issue with Version 2.0.1. I can access the plugin page, but my installed font isn’t working.

    Thanks for your support.

    Hey @arminsyon WP Rollback has helped me a lot. Several hours I was searching and modifying my site, trying to find the error, until I discovered that it came from this Plugin. Thank you for the suggestion, it got me out of a lot of trouble.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @lucklocal_tx,

    What did you mean by “my installed font isn’t working“? Could you please share with us your site URL?

    @omarvgws, we would like to know more about the problem you are having. Would you please start your own thread and let us know the details of your problem?

    Kind regards,
    Herman ??

    Thread Starter xoo-design

    (@lucklocal_tx)

    @bsfherman thanks for responding. I am using the plugin together with elementor. When i select my font it displayed on the website the standard font, not the font what i want. I can provide you the URL, but i rolled back to a older version of the plugin.

    @bsfherman, I had the same struggle like @lucklocal_tx.
    What I found really “disgusting” was having to pay for a pro version of Elementor, just because of this event, in the hope that it would work that way. Luckily I was able to get the refund after checking that the paid version didn’t help to solve the problem either.
    This is because there are those of us who prefer to host our own fonts, instead of using those of known servers, such as Google. I want to assume that users of Google fonts have been freed from this problem.

    • This reply was modified 1 year, 3 months ago by omarvgws.
    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi guys,

    Please have a look at this video and let me know.

    Kind regards,
    Herman ??

    Thread Starter xoo-design

    (@lucklocal_tx)

    @bsfherman

    Please take a look to my Video and let me know. Still not working.

    Thanks, David

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @lucklocal_tx,

    Is this happening on all browsers or just a specific one? I think you are using Firefox in your video. Just in case this is specific browser related.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

Viewing 15 replies - 1 through 15 (of 21 total)
  • The topic ‘Update removed my custom fonts’ is closed to new replies.