Update requires more recent PHP–how?

  • Resolved newbie63

    (@newbie63)


    5 years, 9 months ago

    I tried to update some of my plugins. I got a ‘failed to update error’ on Jetpack, I think. So I skipped that and attempted to update the other 6 or 7. Received this error at Simple Tags update: “Your PHP version is too old, please upgrade to a newer version. Your version is 5.4.45, Simple Tags requires 5.0.0. Remove the plugin from WordPress plugins directory with FTP client.”
    But the site is now stuck there…I can’t go anywhere else, logging out and in lead to same screen. Besides, I haven’t a clue how to use FTP client to remove plugin, much less how to update the PHP. Even if I did, the site is stuck on this message!

    I do have the lastest version of WordPress, but one. Thought I’d update the plugins before I updated to the latest version. Silly me.

    Can anyone help?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Step 1 – Check your current PHP version
    First, you need to check what PHP version you are currently using. Please wait with updating until step 5 in this guide.

      Log into the One.com control panel.
      Click PHP & Database – MariaDB.
      Scroll down to Update PHP version.
      Check what version you are currently using.
      If you are using PHP version 7.1 or higher, then you are all good. If you have PHP 5.6 or 7.0, you need to update.

    Step 2 – Update WordPress to the newest version
    Make sure that WordPress core and all your themes and plugins are updated to the latest version.

      Log in to your WordPress Admin.
      Click Dashboard > Updates.
      Check that you have the latest version of WordPress (core) installed and that all plugins and themes are up to date. Update if needed.

    Step 3 – Install the plugin “PHP Compatibility Checker”

      Go to Plugins in your WordPress Admin.
      Click Add plugin at the top of the screen.
      Search for PHP Compatibility Checker in the search field to the right.
      Install the plugin; it gets activated right away.

    Step 4 – Run a scan and fix potential issues

      Go to Tools in WordPress Admin and select PHP Compatibility.
      Select PHP 7.2, check the box for “Scan all plugins and themes” and click Scan site.
      Wait until the scan is finished.
      You can have three results:

      – Compatible = all is good!
      – Warning = it should work, but might give problems with the next PHP version.
      – Error = not so good, will likely cause problems after updating.

      Fix any plugins or themes that give errors; either by updating it to a newer version or by finding an alternative plugin that has the same functionality.

    Step 5 – Update PHP to the latest version

    You are now ready to update PHP. I also recommend to turn on PHP error messages at the same time. If there is an issue with the code, error messages tell you what is causing it and where it is located.

      Go back to PHP & Database – MariaDB in the One.com control panel.
      Scroll down to PHP error messages.
      Set the error messages to On and click Update.
      Directly below this, please change the version to 7.2 and click Update.

    Step 6 – Verify that your site is working as expected

    After you have updated the PHP version, it will take at least 20 minutes before the changes are in effect. If you have a site with a lot of visitors, it can easily take several hours. That’s why I recommend checking your site a couple of times during the next 24 hours.

    Regards,
    Akshay

    Who is your hosting provider?

    1. Contact them and ask them to update your website’s PHP version to the latest version.

    2. Do you know how to access cPanel from your hosting account? You can access the files that way to disable the Simple Tags plugin until you get PHP upgraded.

    Thanks,

    David

    For WordPress CORE from 5.2 minimal versione of PHP 5.6.20 and for WordPress CORE 5.1.1 minimal versione of PHP 5.2.4 with Warning update your PHP.

    Thread Starter newbie63

    (@newbie63)

    I’m going to try David’s first, as I can’t do all of Akshay’s since I cannot log in to the administration part of my site! Apparently, I need to get rid of Simple Tags first.

    Thanks. I’ll be back if this doesn’t work!

    Judith

    Thread Starter newbie63

    (@newbie63)

    Thanks folks for your help.

    Hosting site was able to take care of the issue for me, without me having to wade through all that coade, which might as well be Greek!

    I’ve updated PHP of lsfvn.com to 7.1 at MultiPHP Manager,
    my hosting provider is hawkhost
    but on wordpress site, it’s still 5.6.40.

    Does anyone know why?

    My site is: lsfvn.com

Viewing 6 replies - 1 through 6 (of 6 total)
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