Update to 1.4.17 doesn’t update

Here’s WC status:

### WordPress Environment ###

WordPress address (URL): https://www.steveshehan.com
Site address (URL): https://www.steveshehan.com
WC Version: 3.9.2
REST API Version: ? 1.0.7
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: fr_FR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.6
PHP Post Max Size: 128 MB
PHP Time Limit: 180
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2l

SUHOSIN Installed: –
MySQL Version: 5.7.23-23-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.9.2
WC Database Prefix: wpss_
Total Database Size: 46.83MB
Database Data Size: 42.84MB
Database Index Size: 3.99MB
wpss_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wpss_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpss_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpss_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_actionscheduler_actions: Data: 0.33MB + Index: 0.19MB + Engine InnoDB
wpss_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_actionscheduler_logs: Data: 0.27MB + Index: 0.20MB + Engine InnoDB
wpss_aiowps_events: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wpss_aiowps_failed_logins: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpss_aiowps_global_meta: Data: 14.50MB + Index: 0.00MB + Engine InnoDB
wpss_aiowps_login_activity: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpss_aiowps_login_lockdown: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpss_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_categorymeta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpss_comments: Data: 0.27MB + Index: 0.19MB + Engine MyISAM
wpss_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_gdpr_consent: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_gdpr_userlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpss_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_newsletter: Data: 0.22MB + Index: 0.18MB + Engine MyISAM
wpss_newsletter_emails: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wpss_newsletter_sent: Data: 0.14MB + Index: 0.24MB + Engine MyISAM
wpss_newsletter_stats: Data: 0.44MB + Index: 0.24MB + Engine MyISAM
wpss_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_options: Data: 14.42MB + Index: 0.23MB + Engine MyISAM
wpss_postmeta: Data: 2.28MB + Index: 0.39MB + Engine MyISAM
wpss_posts: Data: 5.31MB + Index: 0.27MB + Engine MyISAM
wpss_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_redirection_404: Data: 0.21MB + Index: 0.08MB + Engine MyISAM
wpss_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpss_redirection_items: Data: 0.06MB + Index: 0.09MB + Engine MyISAM
wpss_redirection_logs: Data: 0.39MB + Index: 0.19MB + Engine MyISAM
wpss_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpss_terms: Data: 0.08MB + Index: 0.14MB + Engine MyISAM
wpss_term_relationships: Data: 0.11MB + Index: 0.23MB + Engine MyISAM
wpss_term_taxonomy: Data: 1.74MB + Index: 0.05MB + Engine MyISAM
wpss_tm_taskmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpss_tm_tasks: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpss_usermeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpss_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpss_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpss_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpss_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpss_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpss_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpss_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpss_yoast_seo_links: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wpss_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

advgb_profiles: 1
amn_mi-lite: 1
amp_validated_url: 52
attachment: 342
bwg_share: 1
custom_css: 1
elementor_library: 3
feedback: 231
jetpack_migration: 2
mc4wp-form: 1
nav_menu_item: 35
ngg_gallery: 1
ngg_pictures: 7
oembed_cache: 62
page: 41
polylang_mo: 2
post: 89
product: 23
revision: 69
shop_order: 7
shop_order_refund: 1
wp_block: 3
wpforms: 1
wpsc-product: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

ActivityPub: by Matthias Pfefferle – 0.9.1
Advanced Gutenberg: by JoomUnited – 2.3.5
Akismet Anti-Spam: by Automattic – 4.1.3
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.3

AMP: by AMP Project Contributors – 1.4.3
Bilingual Linker: by Yannick Lefebvre – 2.3.4
Block Gallery: by Rich Tabor – 1.1.6
Elementor: by Elementor.com – 2.9.1
Enhanced Media Library: by wpUXsolutions – 2.7.2
The GDPR Framework: by Data443 – 1.0.34
Glue for Yoast SEO & AMP: by Joost de Valk – 0.6
Site Kit by Google: by Google – 1.3.0
Gutenberg: by Gutenberg Team – 7.5.0
Insert Headers and Footers: by WPBeginner – 1.4.4
Smash Balloon Instagram Feed: by Smash Balloon – 2.2
Mailchimp for WooCommerce: by Mailchimp – 2.3.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.7.5
MC4WP: Mailchimp Activity: by ibericode – 1.1.0
MIMO Woocommerce Order Tracking: by Surakrai Nookong – 1.0.2 – Not tested with the active version of WooCommerce
Redirection: by John Godley – 4.6.2
Stackable - Gutenberg Blocks: by Gambit Technologies
Inc – 2.2.0

WebFinger: by Matthias Pfefferle – 3.2.4
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.3.1
WooCommerce Blocks: by Automattic – 2.5.11 – Not tested with the active version of WooCommerce
WooCommerce Admin: by WooCommerce – 0.25.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.15 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.6
WooCommerce: by Automattic – 3.9.2
Yoast SEO: by Team Yoast – 13.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.0.16

Smush: by WPMU DEV – 3.4.2
WPForms Lite: by WPForms – 1.5.8.2

### Inactive Plugins (3) ###

Newsletter: by Stefano Lissa & The Newsletter Team – 6.4.6
Super Socializer: by Team Heateor – 7.12.37

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2955 - /boutique/
Cart: #2956 - /cart/
Checkout: #2957 - /checkout/
My account: #2958 - /my-account/
Terms and conditions: #3016 - /conditions-generales-vente/

### Theme ###

Name: Astra
Version: 2.3.0
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 721
Oldest: 2020-01-14 16:16:26 +0100
Newest: 2020-02-14 15:44:46 +0100

Pending: 1
Oldest: 2020-02-14 16:42:49 +0100
Newest: 2020-02-14 16:42:49 +0100

Hi @didierjm

Are you able to delete the plugin and add it again manually? The problem could be caused by aggressive caching or a permissions issue. Removing the plugin will not remove settings as this data is stored in the database.

Hi @didierjm

Since we didn’t get a reply back within a week we’ll mark this issue as resolved. Feel free to open a new support thread should you have any questions.

Best,