Update to 2.0.7 blew up website
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I just updated from 2.0.6 to 2.0.7 on 3 websites and they all threw an error (sorry, didn’t get a chance to diagnose). Front and back end not available.
FTPed in to site and deleted plugin folder to bring back site.
All 3 sites running WP 5.5.1
Hosted on WPEngine
UPDATE: I tested the update on one of my staging sites…
Fatal error: Cannot declare interface Psr\Cache\CacheException, because the name is already in use in /nas/content/staging/hidden/wp-content/plugins/shortpixel-adaptive-images/includes/libs/psr/cache/src/CacheException.php on line 8
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Same error here.
Hi guys,
Sorry to hear about this.
I was wondering, does the same issue happen if you completely remove the plugin and re-install it again?
Also, could you please go to Tools > Site Health > Info, click on “Copy site info to clipboard”, and then paste it here?
@jack-johnson Can you tell us please what host you are using?
Thank you,
HI. Same here.
Hosting WebSupport
PHP 7.4Fatal error: Cannot declare interface Psr\Cache\CacheException, because the name is already in use in /wp-content/plugins/shortpixel-adaptive-images/includes/libs/psr/cache/src/CacheException.php on line 8
Likewise
PHP 7.4
Shortpixel 2.0.7Error: Fatal error: Cannot declare interface
- This reply was modified 4 years, 1 month ago by jjma100.
Remove and re-instal wont help.
I will not publish Site Health Info publicly.
On my staging site…
I FTPed in and deleted plugin folder. Logged back in and re-installed. Same error.
Here’s my (lightly scrubbed) Site Health info export
### wp-core ### version: 5.5.1 site_language: en_US user_language: en_US timezone: America/Chicago permalink: /%postname%/ https_status: false multisite: false user_registration: 0 blog_public: undefined default_comment_status: open environment_type: production user_count: 4 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /nas/content/staging/SCRUBBED wordpress_size: loading... uploads_path: /nas/content/staging/SCRUBBED/wp-content/uploads uploads_size: loading... themes_path: /nas/content/staging/SCRUBBED/wp-content/themes themes_size: loading... plugins_path: /nas/content/staging/SCRUBBED/wp-content/plugins plugins_size: loading... database_size: loading... total_size: loading... ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: SCRUBBED ### wp-parent-theme ### name: Astra (astra) version: 2.5.5 author: Brainstorm Force author_website: https://wpastra.com/about/ theme_path: /nas/content/staging/SCRUBBED/wp-content/themes/astra auto_update: Disabled ### wp-themes-inactive (1) ### Twenty Twenty: version: 1.5, author: the WordPress team,Auto-updates disabled ### wp-mu-plugins (5) ### Force Strong Passwords - WPE Edition: version: 1.6.4, author: Jason Cosper ManageWP - Worker Loader: author: GoDaddy, version: (undefined) WP Engine Seamless Login Plugin: version: 1.5.5, author: WP Engine WP Engine Security Auditor: version: 1.0.9, author: wpengine WP Engine System: version: 4.0.0, author: WP Engine ### wp-plugins-active (38) ### Admin Page Spider Pro Pack: version: 4.41, author: J7 Digital, Auto-updates disabled Advanced Custom Fields PRO: version: 5.9.1, author: Elliot Condon, Auto-updates disabled Advanced Sidebar Menu: version: 8.0.3, author: OnPoint Plugins, Auto-updates disabled Advanced Sidebar Menu PRO: version: 8.1.0, author: OnPoint Plugins (latest version: 8.1.1), Auto-updates disabled Astra Bulk Edit: version: 1.2.5, author: Brainstorm Force, Auto-updates disabled Astra Hooks: version: 1.0.2, author: Brainstorm Force, Auto-updates disabled Astra Pro: version: 2.6.4, author: Brainstorm Force, Auto-updates disabled Astra Widgets: version: 1.2.5, author: Brainstorm Force, Auto-updates disabled Beaver Builder Plugin (Pro Version): version: 2.4.0.4, author: The Beaver Builder Team (latest version: 2.4.0.5), Auto-updates disabled Beaver Themer: version: 1.3.2.3, author: The Beaver Builder Team, Auto-updates disabled Better Search Replace Pro: version: 1.3.7, author: Delicious Brains, Auto-updates disabled Code Snippets: version: 2.14.0, author: Code Snippets Pro, Auto-updates disabled Customizer Export/Import: version: 0.9.2, author: The Beaver Builder Team, Auto-updates disabled Customizer Search: version: 1.1.6, author: Brainstorm Force, Auto-updates disabled Custom Post Type UI: version: 1.8.1, author: WebDevStudios, Auto-updates disabled Extender Pro: version: 1.4.0, author: Cobalt Apps, Auto-updates disabled Gravity Forms: version: 2.4.20, author: Gravity Forms, Auto-updates enabled Import / Export Customizer Settings: version: 1.0.4, author: Brainstorm Force, Auto-updates disabled Imsanity: version: 2.6.0, author: Exactly WWW, Auto-updates disabled ManageWP - Worker: version: 4.9.7, author: GoDaddy, Auto-updates disabled Members: version: 3.1.3, author: MemberPress, Auto-updates disabled Ninja Tables: version: 4.0.2, author: WPManageNinja LLC, Auto-updates disabled Ninja Tables Pro: version: 4.0.1, author: WPManageNinja, Auto-updates disabled Page Links To: version: 3.3.4, author: Mark Jaquith, Auto-updates disabled Quick Featured Images: version: 13.5.0, author: Martin Stehle, Auto-updates disabled Redirection: version: 4.8, author: John Godley, Auto-updates disabled ShortPixel Adaptive Images: version: 2.0.7, author: ShortPixel, Auto-updates disabled Sidebar Manager: version: 1.1.5, author: Brainstorm Force (latest version: 1.1.6), Auto-updates disabled Simple Calendar: version: 3.1.32, author: Simple Calendar (latest version: 3.1.33), Auto-updates disabled Simple Calendar - FullCalendar Add-on: version: 1.0.8, author: SureSwift Capital, Inc., Auto-updates disabled Simple Custom Post Order: version: 2.5.0, author: Colorlib (latest version: 2.5.1), Auto-updates disabled Stackable - Gutenberg Blocks: version: 2.11.0, author: Gambit Technologies, Inc (latest version: 2.11.3), Auto-updates disabled Ultimate Addons for Beaver Builder: version: 1.28.6, author: Brainstorm Force (latest version: 1.28.7), Auto-updates disabled User Switching: version: 1.5.6, author: John Blackbourn & contributors, Auto-updates disabled White Label CMS: version: 2.2.1, author: www.videousermanuals.com, Auto-updates disabled WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates disabled WP AutoTerms: version: 2.4.1, author: WP AutoTerms (latest version: 2.4.2), Auto-updates disabled WP Notification Bars: version: 1.0.5, author: MyThemeShop, Auto-updates disabled ### wp-plugins-inactive (6) ### Akismet Anti-Spam: version: 4.1.6, author: Automattic, Auto-updates disabled Schema Pro: version: 2.1.2, author: Brainstorm Force, Auto-updates disabled SEOPress: version: 4.0, author: SEOPress (latest version: 4.0.3), Auto-updates disabled SEOPress PRO: version: 3.8.6.2, author: SEOPress, Auto-updates disabled Ultimate Addons for Gutenberg: version: 1.17.0, author: Brainstorm Force, Auto-updates disabled WP Mail SMTP: version: 2.4.0, author: WPForms, Auto-updates disabled ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1687 imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 https://www.imagemagick.org file_uploads: File uploads is turned off post_max_size: 100M upload_max_filesize: 50M max_effective_size: 50 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 38 MB imagick::RESOURCETYPE_DISK: 1073741824 imagick::RESOURCETYPE_FILE: 6144 imagick::RESOURCETYPE_MAP: 512 MB imagick::RESOURCETYPE_MEMORY: 256 MB imagick::RESOURCETYPE_THREAD: 1 gd_version: 2.2.5 ghostscript_version: unknown ### wp-server ### server_architecture: Linux 5.0.0-1025-gcp x86_64 httpd_software: Apache php_version: 7.4.10 64bit php_sapi: apache2handler max_input_variables: 10000 time_limit: 3600 memory_limit: 512M max_input_time: 3600 upload_max_filesize: 50M php_post_max_size: 100M curl_version: 7.58.0 OpenSSL/1.1.1 suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: false ### wp-database ### extension: mysqli server_version: 5.7.29-32-log client_version: mysqlnd 7.4.10 ### wp-constants ### WP_HOME: https://SCRUBBED.staging.wpengine.com WP_SITEURL: https://SCRUBBED.staging.wpengine.com WP_CONTENT_DIR: /nas/content/staging/SCRUBBED/wp-content WP_PLUGIN_DIR: /nas/content/staging/SCRUBBED/wp-content/plugins WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: utf8_unicode_ci ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable
This is my catch-all testing site, hosted on Web Host Python. Completely removing plugin via file manager and reinstalling did not fix.
site info:
### wp-core ### version: 5.5.1 site_language: en_US user_language: en_US timezone: America/New_York permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 8 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /var/www/vhosts/<redacted>/public_html wordpress_size: loading... uploads_path: /var/www/vhosts/<redacted>/public_html/wp-content/uploads uploads_size: loading... themes_path: /var/www/vhosts/<redacted>/public_html/wp-content/themes themes_size: loading... plugins_path: /var/www/vhosts/<redacted>/public_html/wp-content/plugins plugins_size: loading... database_size: loading... total_size: loading... ### wp-dropins (2) ### advanced-cache.php: true install.php: true ### wp-active-theme ### name: Kadence (kadence) version: 0.8.15 author: Kadence WP author_website: https://www.kadencewp.com/ parent_theme: none theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, title-tag, html5, customize-selective-refresh-widgets, responsive-embeds, editor-styles, align-wide, editor-font-sizes, amp, menus, custom-logo, editor-color-palette, editor-style, widgets theme_path: /var/www/vhosts/<redacted>/public_html/wp-content/themes/kadence auto_update: Disabled ### wp-themes-inactive (3) ### Divi: version: 4.6.5, author: Elegant Themes,Auto-updates disabled Nouvelles DD: version: 1.3, author: Divi Diva,Auto-updates disabled Twenty Twenty: version: 1.5, author: the WordPress team,Auto-updates disabled ### wp-mu-plugins (3) ### ET Support Center :: Must-Use Plugins Autoloader: author: Elegant Themes, version: (undefined) SSO: version: 0.1, author: Garth Mortensen, Mike Hansen Swift Performance early loader: author: (undefined), version: (undefined) ### wp-plugins-active (35) ### Admin Page Spider: version: 3.17, author: J7Digital, Auto-updates disabled Advanced Editor Tools (previously TinyMCE Advanced): version: 5.5.1, author: Automattic, Auto-updates disabled Akismet Anti-Spam: version: 4.1.6, author: Automattic, Auto-updates disabled BackupBuddy: version: 8.6.1.0, author: iThemes, Auto-updates disabled Code Snippets: version: 2.14.0, author: Code Snippets Pro, Auto-updates disabled Conditionally display featured image on singular pages and posts: version: 2.4.0, author: Cyrill Bolliger, Auto-updates disabled Curation Suite: version: 2.9.9, author: Curation Suite, Auto-updates disabled Divi Builder: version: 4.6.5, author: Elegant Themes, Auto-updates disabled Gutenberg: version: 9.1.0, author: Gutenberg Team, Auto-updates disabled Hide Admin Bar From Non-admins: version: 1.0, author: Stranger Studios, Auto-updates disabled iThemes Security Pro: version: 6.7.1, author: iThemes, Auto-updates disabled Kadence Blocks - PRO Extension: version: 1.4.16, author: Kadence WP, Auto-updates disabled Kadence Blocks – Gutenberg Blocks for Page Builder Features: version: 1.9.2, author: Kadence WP, Auto-updates disabled Kadence Importer: version: 2.1.0, author: Kadence Themes, Auto-updates disabled Kadence Pro - Premium addon for the Kadence Theme: version: 0.8.6, author: Kadence WP, Auto-updates disabled Kadence Starter Templates: version: 1.0.4, author: Kadence WP, Auto-updates disabled Legal Suite Pro: version: 1.6, author: Mark Hess & Michael Thomas, Auto-updates disabled MainWP Child: version: 4.1, author: MainWP, Auto-updates disabled Peter's Login Redirect: version: 2.9.7, author: Peter Keung, Auto-updates disabled Pretty Links Developer Edition: version: 3.1.1, author: Pretty Links, Auto-updates disabled Qubely - Advanced Gutenberg Blocks: version: 1.5.5, author: Themeum.com, Auto-updates disabled Qubely Pro: version: 1.2.3, author: Themeum, Auto-updates disabled Social Quote Traffic: version: 1.42, author: You Brand, Inc., Auto-updates disabled SSL Insecure Content Fixer: version: 2.7.2, author: WebAware, Auto-updates disabled Swift Performance: version: 2.2.2, author: SWTE, Auto-updates disabled Tailored Login: version: 1.0.41, author: iThemes.com, Auto-updates disabled Testify: version: 2.0.1, author: Aspen Grove Studios, Auto-updates disabled Uber GDPR: version: 1.2, author: Gaire Group, Auto-updates disabled Ultimate Addons for Gutenberg: version: 1.17.0, author: Brainstorm Force, Auto-updates disabled WP Mail SMTP: version: 2.4.0, author: WPForms, Auto-updates disabled WPvivid Backup Plugin: version: 0.9.46, author: WPvivid Team, Auto-updates disabled WPvivid Backup Pro: version: 1.9.21, author: wpvivid.com, Auto-updates disabled Yoast Duplicate Post: version: 3.2.6, author: Enrico Battocchi & Team Yoast, Auto-updates disabled Yoast SEO: version: 15.0, author: Team Yoast, Auto-updates disabled You Brand, Inc. 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Thanks guys, I’ll forward the issue to our devs and we’ll keep you all updated.
Best,
Hi everyone,
This update (still not released) contains the fix for this issue: https://shortpixel.com/downloads/shortpixel-adaptive-images-2.0.8-DEV01.zip
Could you please check if everything works correctly now?
Thanks!
Installing 2.0.8-DEV01 seems to work on my staging site. No errors.
However, I’ve not had a chance to setup the association with my ShortPixel account. Not sure if I’ll have time to test today.
Best
Hi all,
This issue should be fixed in version 2.0.8. Feel free to update!
Best,
Confirmed…issue resolved. Thanks Gerard!
Sure thing, Craig!
- The topic ‘Update to 2.0.7 blew up website’ is closed to new replies.