• Resolved KillerWhale

    (@killerwhale)


    I tried to update JP to v2.9, and now I can’t access my plugin and core pages anymore, they are blank. I tried removing Jetpack, removed the corresponding options in the database, but I’m still stuck. The update counter on “Plugins” has not changed even though I removed Jetpack. Please help!

    https://www.ads-software.com/plugins/jetpack/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Richard Archambault

    (@richardmtl)

    Hi! Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.me/contact-support/

    Make sure to include a link to this thread in your message.

    wpAndre

    (@wpandre)

    Hi, i have the same problem. Plugin-Site is broken.

    Thread Starter KillerWhale

    (@killerwhale)

    URL is https://lioneldavoust.com
    Currently Jetpack has been removed and the corresponding options purged in wp-options table, to no avail.

    RSSS

    (@rsss)

    I fixed issue by adding jetpack to enabled plugins list in wp-options through database.

    Thread Starter KillerWhale

    (@killerwhale)

    How do you manage that?

    andrew_o

    (@andrew_o)

    Possibly easier to disable all plugins via the database and then reactivate them via the dashboard (which should be working again).

    Open database in phpMyAdmin
    Search for the option name active_plugins
    The value will look something like:

    a:6:{
    i:0;s:35:"backupwordpress/backupwordpress.php";
    i:1;s:55:"all-in-one-event-calendar/all-in-one-event-calendar.php";
    i:2;s:45:"google-analytics-dashboard-for-wp/ga_dash.php";
    i:3;s:19:"jetpack/jetpack.php\";
    i:4;s:41:"wordpress-importer/wordpress-importer.php";
    i:5;s:24:"wordpress-seo/wp-seo.php";}

    Copy and paste the value text to Notepad or similar on your local machine.
    Delete the entire value, which will deactivate all plugins
    Go pack to dashboard and refresh plugins page, they should all be visible, deactivated
    Reactivate, maybe one at a time, and check everything works ok.

    Thread Starter KillerWhale

    (@killerwhale)

    THANK YOU! I managed to reinstall Jetpack then, and reactivate everything, and it works. Whew!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Update to 2.9 broke update and plugin pages’ is closed to new replies.