Update to 32.0.1 breaks Add to Cart

Hello @west-bay-web,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report.

Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

If you have any additional information that may assist with prioritization or resolution, feel free to reply to this email.

We will let you know once the issue is addressed and a fix is released. You may also check the product’s changelog for updates and fixes included in each release.

Again, we apologize for the inconvenience and thank you for your patience.

In my shops the same… i use rollback temporarily, tutorial: https://www.youtube.com/watch?v=6kFuzC_Or7s

Hi @west-bay-web,

I hope this message finds you well. I am pleased to inform you that we have recently released an update for PPOM. This update includes a resolution to the issue you reported.

We appreciate your patience and support during this process. If you have any further questions or require assistance with the update, please do not hesitate to reach out.

Wishing you a great day ahead!

cc: @kreatywnyonline

I also am having this issue, even when upgraded to 32.0.22.

It appear to only be with items that include a text input field.

Hey @traviselmer,

Can you please share the URL of the product where I can observe this issue?

@andreearadacina21, here ya go

FYI, I downgraded my production site to 32.0.20 and the add to cart now works.

So you can observe this issue, here is my staging site, which is running 32.0.22

https://280.150.myftpupload.com/product/urc-tkp-100-custom-engraved-button-cap/

I also had this problem with 32.0.22 and had to revert to 32.0.20.

Hello?@traviselmer ,

We understand how important this is for you.

The issue has already been forwarded to our products team for investigation. Unfortunately, we can’t provide a time frame for this to be resolved.

We appreciate your understanding and will keep you posted as soon as we have updates.

Have a nice day!

cc: @pancho12

Hey @traviselmer,

Thank you for your patience!

We have some updates about the add-to-cart issue.

After the latest release, PPOM no longer permits the use of HTML characters in the input and select fields. However, any existing fields that contain HTML characters will need to be re-saved to ensure correct functioning since they were not trimmed by the plugin update.

Please edit the fields containing HTML values and re-save them to ensure the HTML values are trimmed on save. This only applies to input fields and select fields where HTML characters are used for value. HTML characters can still be used without any issues for labels and field descriptions.

Thank you for your cooperation.

cc: @west-bay-web, @pancho12, @kreatywnyonline

Hey,

I hope this message finds you well. I am pleased to inform you that we have recently released an update for PPOM. This update includes a resolution to the issue you reported about the add to cart process.

We appreciate your patience and support during this process. If you have any further questions or require assistance with the update, please do not hesitate to reach out.

Wishing you a great day ahead!

Thank you for resolving this issue, I confirm that the fix in 32.0.23 worked on our website.

Hey @pancho12,

Thank?you for reaching out to us today! I’m glad we were able to resolve your issue regarding?the add to cart button.

I’m always striving to improve my ability to assist customers, and your feedback is incredibly valuable. If you had a positive experience with our interaction today, would you be willing to leave a review about it on wp.org?

Sharing your thoughts helps others know what to expect when they contact us.

Thanks again for your time and business!