Update to Pro version of Survey does not work

  • Resolved smm35

    (@smm35)


    2 years, 11 months ago

    Dear Sir or Madam,

    I am very disappointed. Yesterday I installed the free version of Survey Plugin and set up a survey. Everything worked. Today I bought the Pro version and uploaded the plugin again. Nothing works anymore.

    Help me to solve the problem.

    Thank you in advance.
    Mara

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @smm35,

    Thank you for the topic.

    I am really sorry about the issue you are experiencing.

    I want to mention, that customer satisfaction is our highest priority and we always do our best to make your experience better.
    We are open to having the opportunity to discuss and investigate your case and give a proper solution to it.

    So, firstly, please what functionality exactly is not normally working for you now.

    Also, please provide us with the following information:

    1. Please go to the Tools > Site Health > Info, click on the Copy site info to clipboard button, and send the copied text to us so that we can check, understand what is the problem and help you to solve it.

    2. The WordPress version you are currently using.

    By the way, as you are a PRO user, please contact us via this form for further investigation and premium support.
    Our customer care specialists are always ready to help you!

    Commercial products are not supported in these forums.

    Thank you.

    Thread Starter smm35

    (@smm35)

    Dear Jasmine,

    thank you for your reply.
    As a PRO user, I am in contact with Premium Support.

    Regards,
    smm35

Viewing 2 replies - 1 through 2 (of 2 total)
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