Update to v7.15 causes Fatal error

Hi @maneljuarez,

Thanks for reaching out. I’m so sorry for the trouble here!

Our team is currently looking into this. As soon as I have another update to share, I’ll post another reply.

Thank you!

Hi?@maneljuarez,

Thanks for waiting. Our team released version 7.15.1 which contains the fix for the reported errors.

Please use version 7.15.1 and feel free to reach out to us if you have further questions.

Thank you!

Unable to uninstall, delete or update. Please advise.

Hi @maneljuarez,

Since a patch has been released, I’ll go ahead and mark this post as resolved, but if you’d like more help with using ExactMetrics Lite, please feel free to reach out again.

And @emiliejhance, I’m sorry for the continuing trouble. For further assistance, our team will be happy to help in the thread you’ve opened here: https://www.ads-software.com/support/topic/update-caused-fatal-error-unable-to-login-to-recover/

Thanks!