Update to version 2.1.15 failed – please advise

  • Resolved michalrama

    (@michalrama)


    6 years, 4 months ago

    Hello,

    Today version 2.1.15 was released, but I can not install it.

    The update runs for a few minutes and then fails. (Only with the message that the automatic WordPress update failed – please try again.)

    Please advise.

    Thank you

    PS. This is not the first time I update your plugin, but the previous updates have gone without a problem.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello,
    Please contact us at [email protected] ane we’ll resolve your issue.

    Thread Starter michalrama

    (@michalrama)

    Hello,

    Thank you for updating.

    I’m sorry once again, but it’s a mystery why it did not work.

    Anyway, now it’s okay. Thank you

    Hi I’m having similar issues. Have for the last few versions, although last time it worked by dragging the updates from www.ads-software.com over folder in filezilla.

    I get the following error message, can you please assist?

    Updating Plugin Jigoshop eCommerce (1/1)
    Downloading update from https://downloads.www.ads-software.com/plugin/jigoshop-ecommerce.2.1.15.zip…
    Unpacking the update…
    An error occurred while updating Jigoshop eCommerce: Could not copy file. jigoshop-ecommerce/vendor/spatie/array-to-xml/tests/__snapshots__/ArrayToXmlTest__and_root_element_attributes_can_also_be_set_in_simplexmlelement_style__1.xml

    Thread Starter michalrama

    (@michalrama)

    I think you have an error in the original file and therefore can not be updated.

    It might be enough to create a data backup (products, categories, …), uninstall the program, install again and restore backed up data.

    Hi I’ve done the backup. Uninstalled, now when I go to reinstall I get the following.

    Installation failed: Could not copy file. jigoshop-ecommerce/vendor/spatie/array-to-xml/tests/__snapshots__/ArrayToXmlTest__and_root_element_attributes_can_also_be_set_in_simplexmlelement_style__1.xml

    Please contact us at [email protected], we’ll try to resolve your issue.

Viewing 6 replies - 1 through 6 (of 6 total)
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