Update to version 3.9.0 broke my site

  • Resolved guiliguili

    (@guiliguili)


    3 years, 5 months ago

    My site is broken due to 3.9.0 update.
    The menu is not functionning correctly. But menu on smartphone working fine.
    I don’t understand how this plugin can affect the website menu…

    Back to 3.8.0 didn’t change anything.
    I deleted the BackWPup folder : still broken
    Uplaod 3.8.0 version then update trough admin panel : uptade OK but critical erro on website and then automatic email arrived (see below).

    I am quite eager to get some advice.

    Here is the automatic mail received just after the error.

    Si vous cherchez de l’aide pour ce problème, les informations suivantes pourraient vous être demandées :
WordPress version 5.7.2
Thème actuel : OceanWP (version 2.0.9)
Extension actuelle : BackWPup (version 3.9.0)
PHP version 7.3.27

Détails de l’erreur
======================
Une erreur de type E_ERROR a été causée dans la ligne 35 du fichier /home/svtsupfrst/www/wp-content/plugins/backwpup/inc/Notice/PromoterUpdater.php. Message d’erreur : Uncaught Error: Class 'Inpsyde\BackWPup\Notice\PromoterMessage' not found in /home/svtsupfrst/www/wp-content/plugins/backwpup/inc/Notice/PromoterUpdater.php:35
Stack trace:
#0 /home/svtsupfrst/www/wp-content/plugins/backwpup/backwpup.php(180): Inpsyde\BackWPup\Notice\PromoterUpdater->update()
#1 /home/svtsupfrst/www/wp-includes/class-wp-hook.php(294): BackWPup->{closure}(Object(stdClass))
#2 /home/svtsupfrst/www/wp-includes/plugin.php(212): WP_Hook->apply_filters(Object(stdClass), Array)
#3 /home/svtsupfrst/www/wp-includes/option.php(1931): apply_filters('pre_set_site_tr...', Object(stdClass), 'update_plugins')
#4 /home/svtsupfrst/www/wp-includes/update.php(354): set_site_transient('update_plugins', Object(stdClass))
#5 /home/svtsupfrst/www/wp-content/plugins/wordfence/lib/wfUpdateCheck.php(137): wp_update_plugins()
#6 /home/svtsupfrst/www/wp-content/plugins/wordfence/lib/wfUpdateCheck.php(346): wfUpdateCheck->checkPluginUpdates(true, false)
#7 /home/svtsupfrst/www/wp-content/plugins/wordfence/lib/wfUpdateChe

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @guiliguili

    in case you got an issue with the plugin update( there is an error reported from WP we noticed that) but please don’t worry, just reload the site and it’s should working just fine, if it not, please remove the plugin using your cPanel or uninstall the old version 3.8 first then install the new one(3.9)

    (you can keep your BackWPUp jobs and all configuration by going to BackWPUp -> Settings -> General tab -> enable Keep BackWPup data stored in the database after uninstall)

    Thank you so much for your help and we really sorry about the issue caused and please let me know in case you need any further assistance!

    Plugin Support happyAnt

    (@duongcuong96)

    @guiliguili
    The issue should be resolved now so I’m going to close it here.
    In case there is any other issue please let me know.
    Thank you so much and have a great weekend!

    Thread Starter guiliguili

    (@guiliguili)

    It is working, but this update feature failure is quite scary.

Viewing 3 replies - 1 through 3 (of 3 total)
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